CHANDNI THAKKAR
Surat
Summary
Seasoned Operations Manager and talented leader with more than 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Smonakare Impex Pvt LTd
08.2019 - 11.2023
- Worked as a bridge between the clients and company managing healthcare products
- Supervised a team of 15 members across various disciplines, managing their project assignments, career growth, and overall well-being
- Optimized the client onboarding process,cutting time by 25% and elevating customer satisfaction by 30%
- Expertly managed multiple concurrent client projects, ensuring timely, on-budget delivery and a 30% surge in project profitability
- Reduced operational costs by 20% annually through process optimization and vendor negotiations
- Enhanced customer satisfaction score by 30% by implementing new quality control protocols and staff training programs.
Finance Manager
Sports Station
04.2018 - 03.2019
- Oversaw complete operations and working of the branded sports showroom along with managing the finances
- Successfully reduced overhead by 10% through the implementation of strategic cost-saving measures
- Collaborated with the executive head to successfully manage the financial budget for a sports showroom, ensuring optimal resource allocation and financial efficiency
- Secured speaking opportunities for clients at major industry events,boosting brand recognition by 30%
- Enhanced customer satisfaction by 30% through actionable feedback implementation
D.R Patel and R.B Patel Commerce College
04.2013 - 03.2018
- As a Commerce faculty lecturer,I mentored over 5000 students,adeptly delivering complex concepts to enhance student comprehension andengagement
- Hosted 8 students from Kantha Vibhag Navriman Mandal (Commerce and Management) at THE UPEI SCHOOL OF BUSINESS, PRINCE EDWARD
- ISLAND,CANADA,2016,enhancing international exposure
- Drove a 55% increase in student outcomes by adopting innovative teaching strategies, incorporating personalized learning plans, and utilizing advanced educational technologies
- Managed a portfolio of over 10 courses with enrollment exceeding 3000 students
- Led curriculum development, resulting in a 25% increase in student engagement.
Education
PhD -
GLS school of Doctorate
Master’s Of Business - Administration
Liverpool John Moores University
03.2023
Master's of Commerce -
Veer Narmad South Gujarat University
04.2012
Skills
- Problem-Solving
- MS Office
- Operations Management
- Decision-Making
- Client Relationships
- Team Leadership
- Organizational Management
- Customer Relationship Management (CRM)
Timeline
Operations Manager
Smonakare Impex Pvt LTd
08.2019 - 11.2023
Finance Manager
Sports Station
04.2018 - 03.2019
D.R Patel and R.B Patel Commerce College
04.2013 - 03.2018
PhD -
GLS school of Doctorate
Master’s Of Business - Administration
Liverpool John Moores University
Master's of Commerce -
Veer Narmad South Gujarat University
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