RUCHI RUNGTA
Banking Professional
Andheri, Mumbai,MH
Summary
To utilize analytical skills honed with the experience of 14 years in Client Servicing, Sales, Marketing, Accounts and Audits. To deliver more than what is expected from with strategic inputs / services to meet the organizational objectives.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Head, CRM
Gholoraphic
Kota, Rajasthan
Jan.2014 - Current
- Worked with Defense Research & Development Organization, Govt. Of India.
- Bhabha Atomic Reasearch Center, Rajasthan
- Indian Space Research Organization, Tele-sales vide cold calls & converting the prospects into optical lens buyers.
- Recovering & Consistent follow-ups for payments / Recovered 5 Cr from DRDO ISRO.
- Technical and Service Support Team coordination with previous and prospective buyers.
- Helping long-time customers decide on renewing their licenses and advising them financial benefits of the decision.
- Worked with various universities for supply of Oslo software and for Re licensing of products.
- Recovered a payment of almost Rs. 2 Crore from ISRO against sales made.
Assistant Manager
CitiFinancial Consumer Finance Ltd
Mumbai, Maharashtra
09.2006 - 09.2008
- Credit Approver for loan value of Rs.100,000 (One Lakh only).
- Ensured team work in accordance to regulations set by Citi Group.
- Trained teams to sell ULIPs and Credit Shield and ensured that customers knew about pros and cons.
- Produced timely branch reports for monthly audits.
- Evaluated documentation submitted by customers in sync with loan amounts sanctioned.
- Ran operation to ensure that customers were reminded about due date of EMIs on loans.
- Trained team on way to use CIBIL score to the benefit of bank.
- Ensured cash receipts held in branch were managed securely and effectively.
- Understood and Resolved client concerns related to sales and other offers.
- Sold ULIP Investments to clients and explained it's benefits.
- Collected cash against EMI’s and bounced cheques.
- Helped customers understand benefits of consolidating their loans and credit card payments so as to be able to pay all amounts systematically
- Took approvals on cash limit breach and ensured that all such approvals are properly documented.
- Maintained relationship with outsourced collection agencies and ensured timely cash deposits.
- Rewrote bad loans at lower rate of interest to ensure funds don’t go bad permanently.
- Awarded Best Sales Manager in August 2007.
Customer Care Officer
Hutchison
Jaipur, Rajasthan
12.2003 - 01.2006
- Produced daily MIS/ reports and updated Management on latest developments whilst assisting in decision making process.
- Assessed the sales & marketing teams’ requirements and formulated plans to be implemented.
- Regularly visited outbound agency to supervise, brief, and audit work of team-members and team-leaders to ensure quality benchmarks are maintained.
- Ensured timely distribution of all initial invoices to customers within 15 days of activation of their numbers across Rajasthan State.
- Handled all client queries and ensured their prompt solution.
- Sold new post-paid and pre-paid connections to walk-in customers and supervised proper activation.
- Successfully escalated all unresolved queries before Turn-Around Time.
- Handled Welcome “Visit Process” for all major cities of Rajasthan; developed amiable relationships with all new customers.
- Conducted workshops for data gathering, and leading and managing business change throughout organization.
- Conducted gap analysis, analyzing key risks and developing recommendations on business performance improvements for senior stakeholders.
- Developed lean business planning processes, procedures and frameworks by developing KPIs and monitoring business performance against targets to deliver efficiencies.
Sales Officer
HDFC Bank
Kota, Rajasthan
05.2002 - 12.2003
- Assisted clients in opening Saving Accounts, Current Accounts and Fixed Deposits.
- Explained benefits of Debit card banking, Loan against FD’s, At Par banking and Demand Drafts without any bank charges to customers.
- Addressed all customer complaint and queries for enhanced customer satisfaction.
- Mentored and motivated Kota sales team to stretch beyond their capabilities to achieve desired targets.
- Accompanied team members to customer’s location and assisted them in explaining services of bank to generate business.
- Played pivotal role in converting leads provided by sales team into Business.
- Trained new recruits on product line and other employees on newly introduced products and on various changes made to existing products.
- Pivoted fixed deposit of Rs.40,00,000 (Forty Lac only) to bank by explaining benefits of the product.
- Awarded Best Sales Officer in December 2002.
Audit Assistant
B. Vishal & Co
Kota, Rajasthan
Trainee Financial Accountant
P. Khandelwal& Co
Kota, Rajasthan
12.2002
Education
MBA - Finance
Symbiosis University
Pune 06.2004 - 06.2006
Masters of Commerce - Accounting And Business Statistics
Commerce College
Kota, Rajasthan 06.2001 - 05.2003
Bachelor of Commerce -
JDB Girls College
Kota Rajasthan 06.1998 - 05.2001
Skills
Sales and Marketing
undefinedTimeline
Head, CRM
Gholoraphic
Jan.2014 - Current
Assistant Manager
CitiFinancial Consumer Finance Ltd
09.2006 - 09.2008
MBA - Finance
Symbiosis University
06.2004 - 06.2006
Customer Care Officer
Hutchison
12.2003 - 01.2006
Trainee Financial Accountant
P. Khandelwal& Co
12.2002
Sales Officer
HDFC Bank
05.2002 - 12.2003
Masters of Commerce - Accounting And Business Statistics
Commerce College
06.2001 - 05.2003
Bachelor of Commerce -
JDB Girls College
06.1998 - 05.2001
Audit Assistant
B. Vishal & Co
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