Edavalath Sachin
Dubai
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Program Specialist:
Amazon Development Center
India
07.2022 - Current
- Demonstrated effective management of emerging issues, ensuring prompt
resolution in a 24/7/365 operational environment. - Provided targeted communication to all levels of staff, resulting in an 80%
decrease in overall resolve time. - Implemented data analysis techniques to uncover issues with internal tickets, CS contacts, social media channels and network monitors.
- Demonstrated comprehensive knowledge of Amazon Digital, Device, and Alexa products and services, highlighting their interconnectedness.
- Effectively communicated complex technical concepts to stakeholders and consistently met internal inquiry response times within defined Service Levels.
Event Detection Specialist:
Amazon Development Center
India
08.2021 - 06.2022
- Proactively identified and addressed problems arising from diverse data sources, enhancing traction levels.
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisted in developing strategies to increase customer satisfaction levels.
Advanced Technician:
Amazon Development Center
India
02.2020 - 08.2021
- Maintained an impressive 94% satisfaction rate by effectively addressing escalated customer contacts and concessions.
- Implemented strategies to improve peer-to-peer support efficiency and successfully decreased overall average call handling time by an impressive 60%.
- Recognized for exceptional performance in consistently meeting and exceeding targets during product training sessions.
Technical Associate:
Amazon Development Center
India
09.2018 - 01.2020
- Delivered technical assistance to US-based end users, resolving network and hardware concerns efficiently.
- Investigated and resolved customer inquiries related to technical issues and service requests, resulting in a 50% reduction of repeat contact counts.
- In partnership with program managers, successfully identified and proposed actionable recommendations for improving the usability of Amazon devices through enhanced technical documentation and installation processes.
Education
BBA - Accounting And Finance
Acharya Institute of Graduate Studies
Bengaluru, India06-2018
Skills
- Project Management
- Process Improvements
- Program Management
- Report Generation
- Customer Service
- Team training and development
- Stakeholder Management
- Microsoft Office (Excel, Word, Powerpoint)
Personal Details
- DOB: 27-09-1995
- Nationality: Indian
- Marital Status: Married
Languages
English
Full Professional
Hindi
Native/ Bilingual
Telugu
Native/ Bilingual
Malayalam
Native/ Bilingual
Kannada
Full Professional
Personal Strenghts
- COMMUNICATION: Interpersonal skills – verbal, problem solving and listening skills in any administrative role.
- LEADERSHIP: Ability to lead and motivate a team, providing clear direction and support to achieve operational goals.
- ORGANIZATIONAL SKILLS: Strong organizational abilities to manage multiple tasks, prioritize responsibilities, and ensure efficient use of resources.
- TEAM MANAGEMENT: Skill in supervising and managing a team, including performance management, coaching, and fostering a positive work environment.
Accomplishments
- Consistently been a top performer (top 15 WW) for 3 months (2021-2022).
- Awarded Star Performer of the Year 2022-2023
- Awarded top SME Trainer (2021-2022)
Declaration
I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Program Specialist:
Amazon Development Center
07.2022 - Current
Event Detection Specialist:
Amazon Development Center
08.2021 - 06.2022
Advanced Technician:
Amazon Development Center
02.2020 - 08.2021
Technical Associate:
Amazon Development Center
09.2018 - 01.2020
BBA - Accounting And Finance
Acharya Institute of Graduate Studies
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