Eddie Valdez
Hobart
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
06.2024 - 01.2025
- Promotes and displays exceptional customer service skills by creating a welcoming atmosphere and proactively addressing customer needs to enhance satisfaction.
- Built strong relationships with regular customers fostering loyalty through attentive service, remembering preferences, and engaging in friendly conversation.
- Thrived in a fast-paced environment, maintaining composure and promoting a engaging atmosphere during high-traffic periods.
- Collaborated effectively with team members to maintain a supportive, cohesive work environment, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Ensured workplace safety and efficiency by maintaining a clean, organized environment that supported operational goals.
- Demonstrates dependability by maintaining consistent punctuality and reliability, supporting team success.
General Food Service/Coffee Barista
Creative Dining Services
10.2023 - 03.2024
- Followed all safety regulations when handling hot beverages or machinery.
- Monitored expiration dates on products to ensure freshness of product served to customers.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Kept records of sales transactions accurately in order to track inventory levels.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Adhered to all company policies regarding cash management procedures.
- Contributed ideas on how to improve operational efficiency within the cafe setting.
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
Counter Help
Panda Express Restaurant Group
08.2022 - 09.2023
- Greeted customers and provided excellent customer service.
- Adhered to safety protocols while handling hazardous materials such as cleaning supplies.
- Assisted in stocking shelves, rotating product, and maintaining store cleanliness.
- Followed up with customers after purchase to ensure satisfaction with their experience.
- Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
- Ensured compliance with company policies and procedures related to health and safety regulations.
Education
Bachelor of Science - Psychology
Indiana University Northwest
Gary, IN05-2026
High School Diploma -
Hobart High School
Hobart, IN06-2023
Skills
- Professional Demeanor
- Quality Assurance
- Team Player
- Exceptional customer service
- FLUENT IN Spanish & English
- Friendly and outgoing
- Conflict Mediation
- Active listener
Affiliations
- VP of IUN Latinx Community Advancement Program (LaCAP)
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- ServeSafe - Food Safety Manger Certification
References
References available upon request.
Contact
Hobart, IN 46342
Education and Training
other,Hobart, IN,true,other,Gary, IN
Timeline
Barista
Starbucks
06.2024 - 01.2025
General Food Service/Coffee Barista
Creative Dining Services
10.2023 - 03.2024
Counter Help
Panda Express Restaurant Group
08.2022 - 09.2023
High School Diploma -
Hobart High School
Bachelor of Science - Psychology
Indiana University Northwest
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