Eddy Paul Royappa
Business Development Professional
Chennai
Summary
A result driven, self-motivated, resourceful, and consistent performer with a proven ability to develop and strengthen management teams in order to maximize company profitability and efficiency. High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers. Experienced in Software sales, offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base. Seeking a suitable position in a progressive organization that gives me an opportunity to prove my skills in an ever, challenging environment that offers me a chance to make use of my skills & help the organization in attaining its goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Sales and Business Development Professional
Kumaran Systems Pvt Ltd
05.2022 - Current
- Expanded business through effective network development, identifying new, and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Networked among local business and community organizations to develop leads and generate business.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- We research for companies and look for places our services can improve the SLA
- The IT services we are offering are legacy modernization services in Mainframe, PowerBuilder and Oracle forms.
- Application Migration (Oracle Forms to ADF / JEE / .Net / HTML5 / Mobile (Native / Phonegap), Application Re-engineering & Modernization (COBOL , Ingres, Power Builder, MS-Access, FoxPro to HTML5,CSS3 / JEE / .Net / Mobile Platform ), Database Migration.
- Industries we are working on are Banking, Insurance, Manufacturing, Education, Healthcare.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Tools we use are Zoho CRM, Zoom info, LinkedIn
- I talk with clients regarding services we have and arrange a meeting with my VP to take it to the next level through emails and calls and do follow ups with the client.
Senior Business Development Executive
Preludesys Pvt Ltd
05.2021 - 02.2022
- I was working as, for the campaign Demand dynamics for IT services
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Here With unique On-demand Services engagement model we sell services like App Modernization, AI Bot Services, Power BI, and Power Apps for High end client who are US based
- To set up meeting with my Business manager/VP with US client through emails and calls
- Worked with tools like Sales force, CRM, Zoom info, LinkedIn.
Business Development Executive
Allsec Technologies Pvt Ltd
02.2020 - 12.2020
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Identified business development challenges and customer concerns for proactive resolution.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- I was working for the Inside sales Management team as senior executive for US based clients
- My job is to call top level management like CEO, VP, SVP, EVP, etc, and fix an appointment with them for the services given to me by the management
- I used to both do research and call the clients based on the time zones and even arrange a meeting with my VP
- I used to handle most of the services in Allsec.
Sales and Customer Support
CSS Corp
08.2017 - 08.2019
- Again, I was working for an Enterprise project “Aruba Networks” were we deal with all kinds of switches and support most to customers around the Globe.
- Here we help troubleshoot all kinds of switches and take care of all general enquires customer has related to the product
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific Switches need for the client.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- If advanced troubleshooting is required, we put it to the next level of engineer
- Here I take care of calls, emails, chat and escalation cases.
Cards inbound Officer
Citi Bank
03.2016 - 03.2017
- I was working as a cards inbound officer in Citi dealing all kinds of issues with credit cards
- I was later promoted to next level where I was handling premium customers who had credit limit of 50L to 1C who were called Ultima customers
- Make sure all their enquires and cases were resolved with fast pace solutions
- Had the best quality scores in my team and appreciations.
L2 Application Engineer
CSS Corp
10.2014 - 03.2016
- I was working for the project “Vonage” where we deal with IP phones and routers for international customers
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to IP phone products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Researched new tactics to better hone responses and shorten remediation times.
- I used to take chat, call and emails in this Project
- We used to troubleshoot the Vonage device and IP phones connected to it
- We also take care of customer enquiries regarding the product and billing management.
Software Sales Consultant
Sutherland Global Services
07.2013 - 10.2014
- I was working for the project “McAfee tech masters “an US based process where we will help with basic troubleshooting of the McAfee anti-virus product (Mostly US and Canada)
- Qualified, connected with and converted leads for Mcafee Antivirus software solutions.
- Managed contract preparation, signature and closings through pass-off to onboarding team.
- Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
- Reported upgrade requests and assisted in prioritizing implementations.
- We used to offer them different packages like Gold, silver, etc for in depth troubleshooting of product and also if they had any issues with the computer
- We used to have daily target of $600 dollar and it was mostly a sales process.
Education
B.Tech - Mech
Karunya University
05.2008 - 05.2012
M.C.C - undefined
H.S
Chepet.
State Board
10th - undefined
H.S
Chepet.
State Board
Skills
Lead Generation
Timeline
Senior Sales and Business Development Professional
Kumaran Systems Pvt Ltd
05.2022 - Current
Senior Business Development Executive
Preludesys Pvt Ltd
05.2021 - 02.2022
Business Development Executive
Allsec Technologies Pvt Ltd
02.2020 - 12.2020
Sales and Customer Support
CSS Corp
08.2017 - 08.2019
Cards inbound Officer
Citi Bank
03.2016 - 03.2017
L2 Application Engineer
CSS Corp
10.2014 - 03.2016
Software Sales Consultant
Sutherland Global Services
07.2013 - 10.2014
B.Tech - Mech
Karunya University
05.2008 - 05.2012
M.C.C - undefined
H.S
Chepet.
State Board
10th - undefined
H.S
Chepet.
State Board
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