Eden Edward
Summary
Professional with over 8+ years of experience in the banking industry, I have developed the skills and strengths that make me confident to seek a challenging assignment in the field of Client Servicing and Business Development. An ardent learner who proudly acquires and applies subject matter expertise in emerging technologies. An effective leader with proven abilities in leading teams during the project phase, training & guiding.
Overview
9
9
years of professional experience
Work History
Team Leader - Senior Manager
Kotak Mahindra Bank Ltd
04.2021 - Current
- Managing a team of 6 members & driving the team setting goals, and providing feedback and support to ensure that the team meets its objectives
- Responsible for motivating and inspiring team members, resolving conflicts, and creating a productive and positive work environment
- Monitor and review team performance
- Delegate tasks and assignments to team members
- Develop team strategies and plans
- Facilitate team meetings and discussions
- Building trust, reliability & maintaining strong client relationships
- Liaising with various stakeholders to provide a seamless blend of investment & banking services to clients
- Delivering value-added solutions to clients and promoting improvements, efficiency, and opportunities
- Ensuring timely and proactive solutions to client issues
- Active participation in new projects & product development
- Collaborated with cross-functional teams to address client needs and exceed service expectations.
Manager
Service Solutions, Kotak Mahindra Bank Ltd
11.2019 - 04.2021
- Managed service relationships of HNI corporate clients
- Effectively handling account opening /maintenance/ Term Deposit requests
- Delivery of quality service to clients, addressing queries, and escalations & providing easy banking solutions
- Implemented strategic initiatives to optimize service delivery, resulting in improved efficiency and client retention.
Deputy Manager
Kotak Mahindra Bank Ltd
03.2016 - 10.2019
- Monitoring all daily liability operations of the branch such as cash, cheque clearing, foreign remittance, transactions, etc
- Ensuring strict adherence to compliance, audit, and regulatory requirements
- Maximized sales performance through the delivery of exceptional customer experience, people management, and cost management
- To effectively handle customer complaints, prioritize timely responses
- Consistent examination of daily and weekly reports related to Audit of Branch banking
- Cross-selling of multiple products in the banking industry (Current and Saving Accounts /Insurance/Fixed deposits) Controlling the Net promoter Score of the branch in various categories to meet service quality
- Active involvement in Digi activation Drive in the Branch to create ease in banking for the customer.
Associate
Global Analytical Center, Crisil Ltd – A Standard and Poor’s Co
06.2015 - 03.2016
- Contributed to structured credit team, specializing in the securitization process and rating tranches of US and UK region.
Education
SSC -
Carmelite Convent English High School
2019
HSC -
St. Andrew's College
2010
Bachelor of Commerce -
St. Andrew's College
2015
Executive MBA - Finance
Institute of Technology and Management (ITM)
2012
Skills
- Critical thinking and problem solving
- Leadership and Teamwork
- Client Servicing
- Banking & Finance
- IT Skills - MS office & internet application
- Core Banking System - Finacle
Additional Information
- Hobbies:
- Art & Craft.
Languages
English
Hindi
Marathi
Tamil
Timeline
Team Leader - Senior Manager
Kotak Mahindra Bank Ltd
04.2021 - Current
Manager
Service Solutions, Kotak Mahindra Bank Ltd
11.2019 - 04.2021
Deputy Manager
Kotak Mahindra Bank Ltd
03.2016 - 10.2019
Associate
Global Analytical Center, Crisil Ltd – A Standard and Poor’s Co
06.2015 - 03.2016
SSC -
Carmelite Convent English High School
HSC -
St. Andrew's College
Bachelor of Commerce -
St. Andrew's College
Executive MBA - Finance
Institute of Technology and Management (ITM)
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