Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
EXECUTIVE PROFILE
Non Executive Positions
PERSONAL DETAILS
Timeline
Generic
EDWARD D’SOUZA

EDWARD D’SOUZA

Mumbai

Summary

Entrepreneurial-minded Senior Executive with consistent success in starting, building, scaling and enhancing equity valuation with technology adaption and evolving business intelligence

Overview

24
24
years of professional experience

Work History

Chief Operating Officer CEO

CEO at SMC IFMS & RARE Hospitality
07.2017 - Current
  • Company Overview: formerly Service Master Clean & Rare Hospitality ( President >>Chief Operating Officer>> CEO – Since July 17 ), Subsidiary of SIS Group, A listed company of BSE/NSE
  • Leading a team of 400 Management Professionals with over 40,000 front line service teams Pan India
  • Set up key nation building business specialized service portfolios generating higher operating margins
  • Successfully lead 5X 7Y growth with specialization in key FM verticals like Healthcare, Manufacturing, Heavy Industries, Pharma
  • Conceptualized & implemented “V” Shape Recovery, post the first pandemic wave that led to sustaining the top line revenues and sharp recovery in the preceding year.
  • Built robust growth through setting up affiliate marketing and lead generation platform
  • Developed multiple client facing solutions IOT application addressing productivity, cost saving and building value proposition
  • Built and transformed a cleaning business portfolio to a fully IOT based integrated FM portfolio, 33% being IFM and rest as normal FM
  • Managing business revenue in excess of 1000 Cr.( 120m USD )

Head Operations (Soft & Bundled Services)

OCS India (Outsourced Client Solutions)
01.2016 - 01.2017
  • Built COE for the existing Soft & Hard Services, Provided operating intelligence post full acquisition of hard services
  • Spearheaded operations portfolio across India worth INR 300 crores and achieved financial performance, business retention and supporting new high growth sectors, Managed business revenue in excess of 300 Cr.

Vice President

Aramark India
01.2012 - 01.2016
  • Spearheaded business portfolio in the F&B and IFM Solutions space across PAN India & implemented global best practices on lines of US standards in Manufacturing, Healthcare and Commercial spaces including CMMS as a key offerings
  • Steered efforts towards increasing GOM from 9% to 16% that resulted in effective renewal negotiations, labor productivity & business improvements, improved cash flows
  • Managed Business Revenue of 100 Cr

Vice President

Krystal Integrated Services
01.2007 - 01.2012
  • Established Facilities Management vertical from base, transformed a Security services company to a full self-delivered FM Organisation
  • Directed 10,000 workforce across India, 200 customers in 12 cities and team size of 40 Management professionals
  • Managed Business Revenue in excess of 100 Cr

General Manager – VP

CNCS Facility Solutions (Acquired by A2Z Company in 2009)
01.2002 - 01.2007
  • Spearheaded a startup cleaning company with 400 resources to a full IFM organisation with 1800 resources in 48 months, spanning 7 cities, managing revenues in excess of 25 Cr.
  • Created shareholder value which was unlocked in acquisition to A2Z listed FM Company in India

Education

MBA (Executive) -

Southern Hampshire, ITM
01.2009

BBA - undefined

IAU
01.2006

Skills

  • Problem Solving
  • Business Strategy & Execution
  • Strategic Program Management
  • Business Expansion & Turnarounds Operational Excellence
  • P&L Management
  • Facility Management ( SME )
  • Digital & IFM tech application
  • ESG Champion & Evangelist
  • Brand building & Positioning

Accomplishments

  • Leading a team of 400 Management Professionals with over 40,000 front line service teams Pan India
  • Set up key nation building business specialized service portfolios generating higher operating margins
  • Successfully lead 5X 7Y growth with specialization in key FM verticals like Healthcare, Manufacturing, Heavy Industries, Pharma
  • Conceptualized & implemented “V” Shape Recovery, post the first pandemic wave that led to sustaining the top line revenues and sharp recovery in the preceding year.
  • Built robust growth through setting up affiliate marketing and lead generation platform
  • Developed multiple client facing solutions IOT application addressing productivity, cost saving and building value proposition
  • Built and transformed a cleaning business portfolio to a fully IOT based integrated FM portfolio, 33% being IFM and rest as normal FM
  • Managing business revenue in excess of 1000 Cr.( 120m USD )

Affiliations

  • Facility Management Professional – FMP Accreditation
  • International Facility Management Association – IFMA in 2018

EXECUTIVE PROFILE

  • Thought leader & Visionary Strategist offering 30+ years of exposure in multi-cultural, diverse industries and global organizations, 20 years in leadership position
  • Hands-on experience in formulating the strategy & plans for organization’s business operations; conceptualized & developed new business strategies that led to an increase in turnover & profitability of the organization
  • Trusted Board Advisor conceptualizing and creating revenue opportunities; delivered business results focused on improving business processes to enhance reliability, increase simplicity, and enable scalable growth
  • Proven track-record of establishing solutions related to IOT, ML and AI in Infection Control & Cross Contamination Control Program, Healthcare, Pharma & Food Production, Smart FM and Hospitality Programs ( Facility Management Solutions )
  • Rose through Leadership ranks to effectively direct people management functions like training and development, coaching & mentoring, induction, developing and delivering training program for employees spread across geographical locations
  • Passionately invested in social cause ( Project Rescue ) be the voice of the less fortunate

Non Executive Positions

  • YWCA International Centre - Mg Housekeeping
  • Oberoi Hotels - F&B

PERSONAL DETAILS

  • Year of Birth: 1973
  • Address: Mumbai, India

Timeline

Chief Operating Officer CEO

CEO at SMC IFMS & RARE Hospitality
07.2017 - Current

Head Operations (Soft & Bundled Services)

OCS India (Outsourced Client Solutions)
01.2016 - 01.2017

Vice President

Aramark India
01.2012 - 01.2016

Vice President

Krystal Integrated Services
01.2007 - 01.2012

General Manager – VP

CNCS Facility Solutions (Acquired by A2Z Company in 2009)
01.2002 - 01.2007

BBA - undefined

IAU

MBA (Executive) -

Southern Hampshire, ITM
EDWARD D’SOUZA