Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
CustomerServiceRepresentative
Edward Marina Sruthi

Edward Marina Sruthi

Hyderabad

Summary

HR & Talent Acquisition Specialist | US Payroll | Customer Support
Results-driven professional with expertise in full-cycle recruitment, talent development, and retention strategies. Skilled in HR management, US tax payroll administration, and customer-centric support operations. Strong decision-maker with a track record of executing projects, resolving complex challenges, and aligning top talent with organizational needs. Highly organized and detail-oriented, with a passion for driving business growth through strategic workforce solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Placement Manager

DBS Global University
12.2024 - Current
  • Facilitated workshops on resume writing, interview skills, and job search techniques to improve clients'' chances of securing employment.
  • Continuously evaluated and refined internal processes, ensuring optimal efficiency and effectiveness within the placement management team.
  • Improved candidate screening processes for better-quality matches between candidates and potential employers.
  • Managed a team of recruiters, providing support and guidance to ensure optimal performance and productivity.
  • Collaborated with local educational institutions to identify internship opportunities for students, increasing their chances of securing full-time employment upon graduation.
  • Developed strong relationships with employers, leading to an increased number of job placements for our clients.
  • Increased overall placement rate by actively engaging with both new and existing employer partners within various industries.
  • Negotiated competitive salary packages on behalf of candidates, ensuring fair compensation based on experience and qualifications.
  • Conducted regular follow-up meetings with clients and employers to assess satisfaction levels and address any concerns or suggestions for improvement.

Assistant Training and Placement Officer

Loyola Academy Degree and PG college
07.2023 - Current
  • Conducted placement visits and collected data to enhance monitoring and documentation.
  • Generated new leads and increased the placement percentage
  • Utilized exceptional listening and communication abilities to gather information.
  • Inviting and facilitating new Companies and opportunities for Campus Placements
  • Took charge of supervising Campus Placements and conducting the Campus Recruitment Training (CRT) Programme for UG and PG students from diverse academic backgrounds.
  • Guiding students with the entire selection process- interview skills, JAM sessions, GD’s, grooming and etiquettes
  • Managed the compilation of placement reports to meet NAAC documentation requirements.
  • Planned and organized internships, guest lecturers, industry visits, seminars, workshops for undergraduate and postgraduate students.
  • Generated detailed job descriptions through interviews with company HR personnel, supervisors, and managers.
  • Managed end-to-end recruitment lifecycle and successfully hired employees at all levels, from entry level to senior management.
  • Streamlined vendor management processes to enhance efficiency.
  • Effectively managed the negotiation process for salaries and played a key role in issuing offer/appointment letters across different levels.

Payroll Analyst

Rippling Employtech Center India Pvt. Ltd
09.2021 - 02.2022
  • Processing payroll for Weekly, Bi-weekly, Semi-monthly and monthly frequencies with 100% accuracy
  • Creating headers for non-scheduled payrolls
  • Performing pre-payroll and post-payroll audits, quarter end-year-end payroll activities
  • Processed new hires, re-hires and transfer of employees in EV-5
  • Solving non-technical issues such as tax adjustments, payroll adjustments, pay in advance, updating employee personal details
  • Resolving the errors and warnings which occurred on the interface
  • Processing instant payments via manual checks for termination, stop payments and reissues overpayments
  • Coordinate with various shared services like Banking team, Manual check team, Support team and Interface team for a smooth workflow
  • Stock file will be received every day from the fidelity to work on errors and key the entries manually in EV5 and process stock payroll after validating the reports.

Tax Analyst

Zenefits (People Prime Worldwide Pvt. Ltd)
09.2020 - 07.2021
  • Handles various payroll providers to add Employee Information, Modification, and Termination
  • Calculated, prepared and filed payroll taxes for clients
  • Good knowledge of US taxes, handled Level of Service(LOS), Tax notices, Tax deduction, Tax onboarding and Retro-filing
  • Resolving employee-related queries via email
  • Knowledge of creating RA, working with Okta, JIRA, Confluence, Skilljar, Salesforce
  • Trained from onshore clients for Payroll and Taxes on forms 940,941, I9, W-2, W-4
  • Garnishments, T&A, PTO and Reconciliation of reports.

Senior Process Associate

ADP, AUTOMATED DATA PROCESSING, Inc
04.2019 - 06.2020
  • Working for Tax Amendments for US Tax filings
  • Filing Quarter and Annual amended returns for the client and sending them to the Federal, State and all local agencies
  • Creating Employee profiles in the ADP system for payroll and tax filing for new hire employees
  • Handling critical and multiple tasks such as Data verification, Exceptions and Manual checks
  • Providing accurate and on-time resolution
  • Any delinquency resulting from the filings that are reported, identified and worked by us
  • Achievements in ADP: Achieved 93% of the turnaround time in resolving the service requests within 1 month by keeping 95% of quality standards
  • Achieved 'I-value' award for the months of September 2019 and December 2019
  • Achieved 6 'ADP MyMoments' from colleagues and BU partners
  • Always recognised as a quick and logical learner.

Process Associate &Compliance Senior KYCAnalyst

GENPACT
05.2016 - 04.2019

Compliance Senior KYC Analyst

  • Orchestrated a comprehensive update to the KYC framework, resulting in a 40% improvement in due diligence efficiency and a 30% reduction in client onboarding time.
  • Developed and led a specialized training program for 20+ junior analysts, enhancing team accuracy in document verification by 25% and ensuring zero non-compliance incidents for two consecutive years. Implemented an advanced risk scoring model that increased the detection of high-risk entities by 50%, significantly mitigating potential legal and reputational risks for the firm.
  • Played a pivotal role in two major regulatory audits, where meticulous KYC record-keeping and process adherence resulted in zero fines and upheld the company's industry standing.
  • Initiated and managed a KYC policy overhaul in line with evolving AML/CTF regulations, reducing potential non-compliance exposure by 45% and safeguarding the company against regulatory penalties.
  • Championed a cross-departmental initiative to refine transaction monitoring systems, leading to a 20% increase in the detection of irregular patterns indicative of money laundering.
  • Authored a comprehensive KYC compliance manual adopted company-wide, which became the benchmark for training and operational standards, improving overall compliance by 30%.Processing the prospect deals based on the requirements by verifying the customer's credit position/rating

Process Associate :

  • Checking generic mailbox for pending deals, NRA's logistics deals and self-insurance deals and Analyzing the quality of the deliverables (Deals)
  • Updating the error sheet and preparing reports for Salesforce.com
  • Spearhead as a SPOC(single point of contact) for Penske Truck Leasing Process; efficiently handling all process- related queries of the customers to pay carrier invoices on time
  • Making calls to customers and writing emails for the AR-related issues and collecting payment information like Check details, credit card payments, ACH payments or wire payment details ,Taking care of the refunds or credits on the customer's account and delivering the credits with details and specifications of the credit
  • Presented reports and solutions to clients and management team members with compelling communication style.

Education

Master's of Business Administration - Human Resources

C.S.I Institute of PG Studies
Hyderabad, TG
05.2018

Bachelor of Commerce -

Loyola Academy Degree and PG
Hyderabad, TG
01.2016

CEC - Commerce, Economics, Civil

Loyola Junior Academy
Hyderabad, TG
01.2013

School of Certificate - school

St Mary's Bethany Convent High School
Hyderabad, TG
01.2011

Skills

  • Communication and Problem-solving
  • Critical Thinking and Team player
  • Planning and organizing
  • Training and Development
  • File and records management
  • Client relationship management
  • MS Office ( Advance Excel )
  • Tally ERP
  • OKTA
  • Salesforce
  • Industry networking
  • Career counseling
  • Job market research

Certification

  • Awarded Star of the Month in a row as a Production, Quality, and Team Work employee.
  • HR catalyst certified by Institute of Finance Management as 'Accounts Receivable Specialist' (TRAN certified).

Accomplishments

  • Trained ADMIN and prepared a dashboard for the entire collection process as well as for the SME portfolio which goes to the client daily.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Tax and payroll.
  • Helped new agents to draft effective emails and mentored 4 agents in the collection process. Work on basic excel as per the requirements to work effectively and quickly. Also helping New Joiners in the team and also processing payroll in the team if required. Worked on two projects which were given by a client.
  • Updated and implemented placement policies for continued academy compliance with guidelines.
  • Recognised by management for NAAC projects delivering outstanding result.
  • Oversaw programme to reduce paper waste by using google form.

Languages

Telugu
Intermediate
B1
English
Bilingual or Proficient (C2)

Timeline

Placement Manager

DBS Global University
12.2024 - Current

Assistant Training and Placement Officer

Loyola Academy Degree and PG college
07.2023 - Current

Payroll Analyst

Rippling Employtech Center India Pvt. Ltd
09.2021 - 02.2022

Tax Analyst

Zenefits (People Prime Worldwide Pvt. Ltd)
09.2020 - 07.2021

Senior Process Associate

ADP, AUTOMATED DATA PROCESSING, Inc
04.2019 - 06.2020

Process Associate &Compliance Senior KYCAnalyst

GENPACT
05.2016 - 04.2019

Bachelor of Commerce -

Loyola Academy Degree and PG

CEC - Commerce, Economics, Civil

Loyola Junior Academy

School of Certificate - school

St Mary's Bethany Convent High School

Master's of Business Administration - Human Resources

C.S.I Institute of PG Studies
Edward Marina Sruthi