Edwin Karges
Evansville
Summary
Technically astute IT professional with over 15 years of experience providing technical support for desktops, laptops, printers, and networking. Skilled in supporting hardware and software in large corporate infrastructures. Self-motivated team player with leadership abilities and a proven track record of making significant contributions to team success. Proficient in Microsoft Office, social media networking, and utilizing Microsoft Active Directory.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Greeter
Walmart #1341
04.2024 - Current
Field Technician
NCR Corporation
12.2020 - 03.2023
- Conducted routine maintenance, troubleshooting, and repair tasks on ATMs, Self-Checkouts, and Printers
- Diagnosed hardware and software issues to determine appropriate repair actions
- Responded to service calls promptly and efficiently, meeting service level agreements
Field Technician (Contract to Hire)
CompuCom / Matrix Resources
01.2020 - 09.2020
- Provided onsite service to banks, retail stores, chain stores, and individuals
- Installed printers and PCs for residential customers
- Repaired PCs, POSs, Scanners, Card Readers, Lexmark & HP Laser Printers
- Diagnosed PC and printer problems to determine appropriate repair actions
Site Support Technician (Contractor)
SAIC / Toyota International of Indiana
08.2019 - 01.2020
- Imaged and refreshed computers for deployment to end users
- Utilized Active Directory to manage OU locations for various PCs onsite
- Conducted PC upgrades, technical support, and data transfer for end users
Configuration Technician
CompuCom – Sabic Corp Innovative Plastics
07.2019 - 08.2019
- Imaged computers (returns and new PCs) and installed software for end users
- Completed user requests, software installations, PC setups, upgrades, and provided technical support
- Created system images and performed maintenance, upgrades, and infrastructure modifications
Configuration Technician
CompuCom – Sabic Corp Innovative Plastics
10.2017 - 11.2018
- Imaged computers (returns and new PCs) and installed software for end users
- Completed user requests, software installations, PC setups, upgrades, and provided technical support
- Conducted employee training on new system software
- Created system images and performed maintenance, upgrades, and infrastructure modifications
Refresh Technician
NTT Data (Dell) Contractor – St. Mary’s Medical Center
11.2016 - 06.2017
- Collaborated with the Refresh Team to replace PCs with new PCs (Dell/Lenovo) including desktops, laptops, and tablets
- Conducted imaging of new PCs/laptops
- Ran discoveries on old PCs to gather information for building new PCs
- Troubleshot network connectivity issues and reconfigured printers as necessary
Onsite PC Technician
Vodastra Technologies
12.2015 - 11.2016
- Onsite repair of Dell/Lenovo Desktop & Laptop Computers – Replace hard drives, motherboards, CPUs, install parts as needed
- Service Lexmark & Dell Laser Printers
- Hardware replacement at customer's location, troubleshoot computer if necessary, determine additional parts needed
- Most service calls were on laptops
Deployment Technician
CompuCom / Astrazeneca
12.2015 - 07.2015
- Configured & deployed new AZ computers to end users
- Laid off end of Contract
Onsite PC Technician
F2OnSite
01.2014 - 06.2015
- Onsite repair of Dell/Lenovo Desktop & Laptop Computers – Replace hard drives, motherboards, CPUs, install parts as needed
- Service Lexmark & Dell Laser Printers
- Hardware replacement at customer's location, troubleshoot computer if necessary, determine additional parts needed
- Most service calls were on laptops
IT Support Technician
CompuCom / Lowe’s
10.2013 - 12.2013
- Provided IT Service for MidWest Area Lowe’s Stores (IN & KY)
- Repaired Cash Registers, Terminals, Hand Scanners
Onsite PC Technician
F2OnSite
04.2013 - 10.2013
- Onsite repair of Dell/Lenovo Desktop & Laptop Computers
- Hardware replacement at customer's location, troubleshoot computer if necessary, determine additional parts needed
- Most service calls were on laptops
Deployment Technician
Compucom / Apex Systems Technical Staffing
11.2012 - 02.2013
- Migrating Data from End Users’ old PCs to new PCs and Migrating old GE Plastics Server to new Sabic Corp Plastics Server (Domain Migration) (Through Apex Systems Technical Staffing)
Education
Associates - Electronics Technology
ITT Technical Institute
Ivy Tech Community College - Computer Information Systems
Ivy Tech Community College
Skills
- Technical IT support
- Desktops support
- Laptops support
- Printers support
- Networking support
- Large corporate infrastructure support
- Microsoft Office
- Social media networking
- Microsoft Active Directory
- User support
- System installations
- Hardware repair
- Troubleshooting
- Issue resolution
Certification
CompTIA A
Timeline
Customer Greeter
Walmart #1341
04.2024 - Current
Field Technician
NCR Corporation
12.2020 - 03.2023
Field Technician (Contract to Hire)
CompuCom / Matrix Resources
01.2020 - 09.2020
Site Support Technician (Contractor)
SAIC / Toyota International of Indiana
08.2019 - 01.2020
Configuration Technician
CompuCom – Sabic Corp Innovative Plastics
07.2019 - 08.2019
Configuration Technician
CompuCom – Sabic Corp Innovative Plastics
10.2017 - 11.2018
Refresh Technician
NTT Data (Dell) Contractor – St. Mary’s Medical Center
11.2016 - 06.2017
Onsite PC Technician
Vodastra Technologies
12.2015 - 11.2016
Deployment Technician
CompuCom / Astrazeneca
12.2015 - 07.2015
Onsite PC Technician
F2OnSite
01.2014 - 06.2015
IT Support Technician
CompuCom / Lowe’s
10.2013 - 12.2013
Onsite PC Technician
F2OnSite
04.2013 - 10.2013
Deployment Technician
Compucom / Apex Systems Technical Staffing
11.2012 - 02.2013
Associates - Electronics Technology
ITT Technical Institute
Ivy Tech Community College - Computer Information Systems
Ivy Tech Community College
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