Edwin Njoroge
Fort Wayne
Summary
Results-driven individual with exceptional quality control and inspection skills, known for maintaining high standards in productivity. Demonstrated ability to train and mentor coworkers, enhancing overall team performance and efficiency. Willingness to travel and work flexible hours, including holidays, night shifts, and overtime, while thriving in challenging weather conditions. Strong organizational, communication, and time management skills, ensuring tasks are completed with precision and minimal supervision in fast-paced environments. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices. Reliable professional in logistics and materials handling, known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, safe lifting techniques, and equipment operation.
Personable and dedicated customer service representative with a strong ability to multitask and prioritize in dynamic settings. Demonstrated success in handling escalated support issues and maintaining high customer satisfaction levels. Proficient in problem-solving and relationship building, with a focus on contributing to maintaining customer satisfaction while also contributing to company success. Empathetic and adaptable, ensuring positive outcomes for clients.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Customer service agent
Avis Budget Group
Fort Wayne
10.2024 - Current
- Assist customers with car rentals, and help customers in person or by telephone by providing information about our products and services.
- Perform administrative duties related to customer service, such as filing documents and completing paperwork.
Health and Life insurance agent
Global Life
Fort Wayne
08.2024 - 11.2024
- Conducted market research to identify potential clients and target demographics.
- Assisted clients in selecting appropriate life and health insurance policies based on financial needs.
- Managed client portfolios by updating and reviewing coverage options regularly.
- Executed follow-up calls to ensure client satisfaction and address any concerns.
Ice cream maker
Dreyer's Grand Ice Cream
Fort Wayne
07.2023 - 07.2024
- Operated and maintained ice cream production equipment to ensure efficiency.
- Trained staff on ice cream making techniques and safety procedures.
- Monitored production processes to ensure consistency and quality in every batch.
- Ensured proper labeling and storage of finished products for compliance with regulations.
- Cleaned, sanitized, and maintained work areas according to established protocols.
- Followed strict health and safety guidelines when handling food products.
Health and Life Insurance Agent
Global Life Insurance
Fort Wayne
04.2023 - 07.2023
- Conducted market research to identify potential clients and target demographics.
- Assisted clients in selecting appropriate life and health insurance policies based on financial needs.
- Managed client portfolios by updating and reviewing coverage options regularly.
- Executed follow-up calls to ensure client satisfaction and address any concerns.
Sales Associate
Bob's Discount Furniture
Fort Wayne
07.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting furniture that meets their needs and preferences.
- Educated customers about product features, benefits, and care instructions.
- Maintained knowledge of current promotions and product offerings to enhance sales opportunities.
- Processed sales transactions accurately and efficiently at the point of sale.
- Collaborated with team members to achieve sales targets and enhance customer experiences.
Parts Clerk
SkyWest Airlines
Fort Wayne
05.2022 - 07.2022
- Managed daily inventory levels, ensuring accurate stock counts and timely reordering of parts.
- Assisted in training new staff on inventory management systems and parts identification procedures.
- Coordinated shipping schedules for outgoing parts, ensuring timely deliveries to minimize downtime.
- Maintained accurate records of parts transactions and inventory movements using computerized systems.
Customer Service Representative/Ramp Agent
Delta DGS
Fort Wayne
02.2017 - 04.2022
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Performed check-in procedures for both domestic and international flights.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Participated in regular safety drills and training sessions.
Education
Bachelors - Education
IPFW
Fort Wayne, IN05.2017
Education - Education
IU Bloomington
Bloomington, IN05.2014
Skills
- Problem resolution and solving
- Reliability and punctuality
- Time management
- Safety compliance and procedures
- Equipment operation
- Active listening
- Inventory control
- Team collaboration
- Training and development
- Attention to detail
- Work ethic
- Task prioritization
- Decision-making
- Product knowledge
- Empathy and patience
- Inventory management
- Effective communication
- Customer service
Certification
CPR Certification
• Life, Health and Accident Insurance License
• Life, Health and Accident Insurance License
Languages
- Swahili, Fluent
- French, Intermediate
Languages
Swahili
Native/ Bilingual
French
Limited
Accomplishments
Honor Roll- Homestead High School
References
References available upon request.
Timeline
Customer service agent
Avis Budget Group
10.2024 - Current
Health and Life insurance agent
Global Life
08.2024 - 11.2024
Ice cream maker
Dreyer's Grand Ice Cream
07.2023 - 07.2024
Health and Life Insurance Agent
Global Life Insurance
04.2023 - 07.2023
Sales Associate
Bob's Discount Furniture
07.2022 - 04.2023
Parts Clerk
SkyWest Airlines
05.2022 - 07.2022
Customer Service Representative/Ramp Agent
Delta DGS
02.2017 - 04.2022
Bachelors - Education
IPFW
Education - Education
IU Bloomington