Edwin Paul Jose
Group Operations Manager
Chennai
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of services. Reliable team player committed to build high-performing teams.
Overview
14
14
years of professional experience
19
19
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Group Operations Manager
HCL Technologies
09.2021 - Current
- Managing 8 teams under End User Computing Service area for 2 financial based customers in Germany and Ireland.
- Acting as a Service Manager and providing EUC Services through tools like SCCM, MDT, MBAM, Intune, Imaging/Windows Autopilot, Citrix, Ivanti and Application Packaging.
- Providing technical solutions to the customers on their present infrastructure on all the above technology space.
- Prepare Roadmap for the customer on all above mentioned technology and achieve the milestone with agreed timelines.
- Established clear expectations for team members, leading to increased accountability and improved performance outcomes.
- Enhanced team productivity by providing ongoing training and support to staff members.
- Recognized as a leader who consistently delivered outstanding results while maintaining a positive work environment, fostering employee morale and engagement.
Consultant
Hexaware Technologies
09.2020 - 09.2021
- Handled all Project activities for Desktop Engineering team.
- Worked as an Architect and L3 support for the present IQVIA customer in End User Computing Services.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Work closely with customer and provide solutions with available toolsets and options which would be best for their Enterprise.
- Liaise with vendors and solve critical problems which the L2 operations team are unable to solve.
- Help the L2 technicians when they are unable to solve any issues or cases in EUC service area.
Assistant Consultant
TATA Consultancy Services
09.2015 - 09.2020
- Handled Projects like SCCM Designing, Sophos Safeguard Implementation, Chatbot Implementation, Windows 10 migrations for nearly 14 customers, Mobile Device Management.
- Handled 3 teams under EUC for SCCM, Mobile Device Management, Application Packaging, Imaging, Patching, Antivirus Solutions, Bit locker Encryption.
- Managed 3 teams consists of 3 leads and 30 team members.
- Acted as a EUC Solutions Architect and also providing L3 assistance for all the customers within the Project.
- Developing new Digital Frameworks and working on IP Safe Certification.
Client Configuration Analyst
AstraZeneca India Private Limited
09.2014 - 09.2015
- Maintained and Supported the complete SCCM Infrastructure for AstraZeneca with 48 SCCM Servers and 70000+ SCCM Clients
- Maintain and support 1E Products like Nomad, Active Efficiency and App Clarity with 3 servers.
- Reduced errors in software releases by implementing rigorous change control procedures.
Systems Administrator
Wipro Technologies
10.2011 - 09.2014
- Managed the SCCM 2007 Infrastructure (production environment consists of 1 central site server, 6 regional primary servers and 80 Primary Servers above 450 secondary site servers.
- Windows 7 and Windows Vista OS Deployment and Software Updates Distribution using Microsoft SCCM 2007 - System Center Configuration Manager for the Global Nestle Enterprise.
- Responsible for troubleshooting and fixing the issues that arise during OS and patch deployment.
- Has been a Chennai site Engineer handling 300+ workstations to maintain and achieve more than 98% Compliance.
- Responsible for Training the new recruits and handle critical issues independently
- Documenting and sharing knowledge.
Technical Service Associate
WNS Global Services Limited
11.2009 - 10.2011
- Raising incidents for the issues reported by the end users and service request for any access or change request.
- Handling High, critical, service-emergency incidents.
- Interacting with resolver groups to make them understand the severity of the issue and henceforth bringing quick resolution.
- Providing first call resolution (FCR), if helpdesk is unable to fix the issue, assigning the incident to second level support team.
- Troubleshooting the errors in the operating system and the applications installed in the end user computers.
- Installing the applications through SCCM after getting required approval.
Education
Bachelor of Engineering - Electronics And Communication Engineering
S.A. Engineering College (Affiliated To Anna University)
Chennai, India 04.2001 - 04.2009
MBA - Finance
Madras University
Chennai, India 04.2001 - 04.2012
Skills
Operational Excellence
KPI Tracking
Performance Improvement
Employee Development
Management Team Building
Team Collaboration
Adaptability and Flexibility
Operations Oversight
Decision-Making
Teamwork and Collaboration
Problem-Solving
Continuous Improvement
P&L Administration
Sound Judgment
Certification
SCCM 2012 Certified – 70-243
Personal Information
- Passport Number: V1806759
- Passport Expiry Date: 11/07/31
- Date of Birth: 05/29/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Technical Skillset
All Windows Operating Systems including all Editions and Versions, MECM, MDT, AD, Azure AD, SQL DB, VMware Air watch, MS Intune, Sophos Safeguard, Symantec Endpoint Protection
Projects
- Modern Workplace Management through MS Intune for ETEX Services in Belgium.
- SCCM Re-design Project for TATA Global Beverages Limited Sophos Safeguard Implementation for TATA Global Beverages Limited.
- Windows 10 Migration for TATA Global Beverages Limited.
- Windows 10 migration for ALDO Windows 10 migration for Northern Power-grid.
- SCCM Design and Implementation for Norther Power-grid Have been to Sao Paulo, Brazil for SCCM.
- L3 role transition and trained all the offshore team members.
Declaration
I hereby declare that all the above provided details are true, correct and complete to the best of my knowledge.
Timeline
Group Operations Manager
HCL Technologies
09.2021 - Current
Consultant
Hexaware Technologies
09.2020 - 09.2021
Assistant Consultant
TATA Consultancy Services
09.2015 - 09.2020
Client Configuration Analyst
AstraZeneca India Private Limited
09.2014 - 09.2015
Systems Administrator
Wipro Technologies
10.2011 - 09.2014
Technical Service Associate
WNS Global Services Limited
11.2009 - 10.2011
Bachelor of Engineering - Electronics And Communication Engineering
S.A. Engineering College (Affiliated To Anna University)
04.2001 - 04.2009
MBA - Finance
Madras University
04.2001 - 04.2012