EDWORD VARGHESE

Concentrix

10.2021 - Current

Expert in handling complex escalation cases by utilizing log diagnostics and trace analysis methodologies to provide technical support for multiple clients, resolving issues related to Microsoft Server and Cloud Platform
Created knowledge base articles for common issues, enabling quicker resolutions for customers and support staff.
Developed troubleshooting guides for the team to efficiently diagnose and resolve complex technical problems.
· Engaged with Microsoft Engineering/Supportability teams to investigate potential product defects.
Demonstrated expertise in troubleshooting Remote Desktop Services (RDS) architecture, Remote Desktop Licensing, Azure Virtual Desktop (AVD), FSLogix profiling solution and User profile disk (UPD) and more
Expert understanding of cloud computing, IAAS, PAAS, SAAS, cloud
application and on-premise infrastructure to azure cloud migration
Assisted with designing, developing and implementing solutions to drive
transformation aligned to Windows Client and Server W.R.T. azure active
directory, performance, networking and storage.
Also, experience working with Azure technologies such as Azure AD,
Azure Virtual Network, Azure storage, Azure log analytics
Served as a subject matter expert in key technology areas, providing guidance and expertise to colleagues and clients alike.
Exhibited technical leadership through mentorship, learning and development, and knowledge sharing.