Highly motivated and experienced Area Sales Manager with over 14 years of proven success in leadership and a relentless drive for competitive sales. Adaptable and persevering, excelling in managing multiple territories by leveraging exceptional listening skills and a problem-solving attitude to uncover customer needs and overcome objections. Achieves successful sales closures and goal achievement. Thrives in results-driven and customer-focused environments, with a strong focus on motivating and developing sales teams. Maintains a positive attitude towards achieving success.
Accomplishments
• Promoted as a Manager with Top rating in year 2020.
• Scored 2nd rank amongst 130 Sales Managers Pan India (leads to win) 2021
• Awarded with TPP Champion in Oct, Nov, and Dec 2020.
• Secured 1st Rank in Term Value Contest - Dec 2020.
• Featured in Top 10 Sm's amongst 130 Sales Managers Pan India (leads to win) 2020
• Awarded with outstanding performance in Q1 and Q2 in 2017
• Won Coffee with KG (Contact Centre Head) contest at beginning of my career.
Work History
Area Sales Manager
Niva Bupa
Mumbai, Thane, Dombivali And Pune
11.2022 - Current
Sales Planning
Analyze the growing business segments of partner banks through historical performance and propose budgeted growth for AOP to supervisor for own region.
Recommend manpower requirement based on business potential in the segments identified for driving sales.
Provide Inputs and Insights to team to extract maximum business in growing segments and drive sales in their assigned partner bank branches within the region.
Design and recommend incentive plan, campaigns within the PPSU team to achieve targeted topline.
Partner Bank Relationship Management
Organize Structured Weekly, Fortnightly and monthly meeting with partner branches to resolve service related issues and address escalations.
Support design and recommend specific products that can be introduced from time to time based on the outcome of the structured meeting or analyzing past trends in the segment or best practices of competition.
Design, recommend and execute campaign/contest for the Partner Bank to drive sales in profitable segments.
Liaise with finance team in ensuring that campaign budgets are approved and the payouts are processed timely.
Operations Management & Review
Periodically assess/review Penetration and RM activation to enable course correction.
Organize meetings within/with the team/s to understand challenges faced in terms of conversion at tele channels and provide solutions.
Put in place real time MIS & Reporting to ensure information available at all times on all performance or productivity parameters.
Floor Manager
ICICI Prudential
04.2022 - 08.2022
Responsible for Life Insurance business of entire Phone-banking Centre.
Maximized performance by monitoring daily activities and mentoring team members.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Managing 8 team leaders, 12 specified persons and different departments within bank.
Working with analytics team for base management.
Educate marketing partners on new toolsets, and help develop and implement best-in-class customer centric campaign strategies.
Team Manager
HDFC Bank Limited
05.2017 - 04.2022
Leading team of 15 tele sales executive for recruiting, on job training, attrition control, sales target achievement, call evaluation, call feedback, sales quality monitor and control
Senior Associate
Maersk Global Service Centres india pvt ltd
Mumbai
05.2014 - 04.2017
Sales and Trade Analytics
- Managed daily inside sales activities to ensure executives meet monthly targets of contract Numbers, Negotiations, Client conversions
- Maintain the service quality and customer service standards library for the department
- Monitored and evaluated Sales teams ranging in size of 5-7 sales executive
- Monitored and evaluated sales results, productivity level and profit opportunities of assigned office
- Simplified Contract filling process to cut short average contract filling time
- Conducted training for the pilot process in contract filling
Senior Officer
ICICI Bank Limited
11.2010 - 10.2013
- Enhancement of the relationship by cross selling products and services as per the profile and need of the customers
- Visiting four to six customers a day to deepening relationship and generate business out of it
- Meeting target of opening casa account per month penetrate all group customer for FD RD
- Deepen relationship by cross selling sticky products like demat trading account, mutual fund and bill pay services
- Retain and manage customers providing best possible services to them
- Being the dedicated point of contact to the customer so that ICICI bank becomes primary bank for them
Assistant Manager - Learning and Development at Niva Bupa Health Insurance Pvt LtdAssistant Manager - Learning and Development at Niva Bupa Health Insurance Pvt Ltd
Chairperson at Centre for Social Entrepreneurship and Development (CSED)–VITChairperson at Centre for Social Entrepreneurship and Development (CSED)–VIT