Eesha Gupta
Delhi
Summary
Specialist with 7 years of experience, including 1.7 at Apple, skilled in photography, mentoring, and creating impactful sessions. I have mentored both customers and team members, leading hands-on creative sessions, including teaching ProCreate, to inspire learning and innovation. My drive to continually expand my own skills, while empowering others to explore their passions through Apple’s ecosystem, aligns with my dedication to creating meaningful experiences. Eager to bring expertise and passion for creativity to the Creative role.
Overview
5
5
years of professional experience
Work History
Specialist
Apple India Pvt. Ltd.
Saket
03.2023 - Current
- Delivered personalised customer experiences, specialising in photography, illustration, and design, while mentoring team members and enhancing team performance through storytelling and collaboration
- Conducted engaging workshops and demos, including initiatives like Demo and Delight, connecting customer interests with Apple’s ecosystem to drive creativity and ownership
- Co-created Saket Times, a company-wide newsletter to enhance employee engagement and learning
- Recognised as Trade-In Champion with a 94 promoter score and NPS Champion with a perfect TMS, consistently ranking in the top 15 of the sales team
- Increased participation in Today at Apple sessions and strategised innovative ways to boost AppleCare+ adoption and product demo awareness
- Hosted training sessions like Huddling the Puddles, facilitated creative workshops using Procreate and Final Cut Pro, and completed multiple Apple training programs, earning badges in product knowledge and facilitation
- Expertly handled customer escalations, providing optimal solutions through personalised interactions while representing Apple with professionalism to foster loyalty
- Co-created ' Saket Times', a store wide newsletter to collaborate with different teams and foster learning experiences.
- Participated in 'Supercharge ‘24'and Apple Camp to support Today at Apple te
Data Management Associate
Dentsu Communications (previously Merkle)
07.2022 - 03.2023
- As a Data Management Associate at Merkle, I coordinated with analysts to convert data files and maintain the files at the list management coordinator system
- Effectively communicated updates to project managers and clients for ensuring smooth project workflow
- Managed data file conversions and maintenance within the list management system, collaborating with analysts to ensure seamless workflows for 25 clients over a span of 9 months
- Communicated effectively with project managers and clients, providing timely updates and resolving inconsistencies to maintain project efficiency
- Investigated and resolved customer account issues with independent judgment, delivering tailored solutions
- Built and nurtured strong client relationships through exceptional customer service and interpersonal skills, consistently exceeding internal and external client expectations
Product Photographer
Freelance
09.2019 - 05.2022
- My role as a Photographer required me to deliver all photography requirements for the brand website and marketing campaigns of various companies
- Created visual content for websites and marketing campaigns, collaborating with Art Directors and Marketing teams to design strategies that drove results
- Worked with brands like IKRA, Tanishq, Paper Coal, and Transformative Learning Solutions, using tools like Final Cut Pro, Adobe Photoshop, and Lightroom
- Curated content for advertisements that contributed to a 40% growth in sales
- Developed mood boards, innovative ideas, and streamlined workflows, ensuring final creatives aligned with brand standards and were optimised for social media and e-commerce platforms
Education
Diploma - Creative Photography
Raghu Rai Center for Photography
01.2021
BBA -
Symbiosis Centre for Management Studies
Noida01.2019
Skills
- Sales & Retail Expertise
- Teamwork
- Marketing & Content Creation
- Creative Problem-Solving
- Photography & Design
- Communication & Interpersonal Skills
- Facilitation
- Strategic Thinking
- Tech Savvy
Timeline
Specialist
Apple India Pvt. Ltd.
03.2023 - Current
Data Management Associate
Dentsu Communications (previously Merkle)
07.2022 - 03.2023
Product Photographer
Freelance
09.2019 - 05.2022
Diploma - Creative Photography
Raghu Rai Center for Photography
BBA -
Symbiosis Centre for Management Studies
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