EESHU RAAJ SAASTHAA
Warsaw,Poland
Summary
Innovative IT Support Specialist with experience in understanding needs of both business and home users. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
Ricoh Polska Sp. Z. O. O
Warsaw, Poland
02.2022 - Current
- IT support and Systems Administration for mindSHIFT Technologies (a subsidiary of Ricoh USA) clients.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created knowledge base articles by coaching and training colleagues.
Senior Customer Service Specialist
Sitel Polska Sp. Z O. O
Warsaw, Poland
09.2021 - 02.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Customer Service Specialist
Sitel Polska Sp. Z. O. O
Warsaw, Poland
04.2020 - 09.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Education
Master of Science - Nuclear Power Engineering
Warsaw University of Technology
Warsaw, Poland02.2020
Bachelor of Science - Mechanical Engineering
Agni College of Technology
Chennai, IN05.2017
Skills
- Organizational Skills
- Tracking and Documentation
- Training Material Development
- Resolving Problems and Incidents
- Microsoft Active Directory
- Microsoft Windows and Office
- Complex Problem-Solving
Accomplishments
- Best Employee in Performance March 2021 award.
- Third prize in Polish Nuclear Society Master Thesis Competition [March 2022]
- Dean's List [Spring 2019]
- Awarded Rector's fee waiver scholarship [Fall 2019]
- Received ERASMUS+ scholarship [Fall 2019]
- Received EURATOM scholarship [Fall 2019]
Timeline
IT Support Specialist
Ricoh Polska Sp. Z. O. O
02.2022 - Current
Senior Customer Service Specialist
Sitel Polska Sp. Z O. O
09.2021 - 02.2022
Customer Service Specialist
Sitel Polska Sp. Z. O. O
04.2020 - 09.2021
Master of Science - Nuclear Power Engineering
Warsaw University of Technology
Bachelor of Science - Mechanical Engineering
Agni College of Technology
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