Eeva Razdan
Pune
Summary
Dynamic Customer Success Manager with a proven track record at ChargePoint, excelling in account management and relationship building. Expert in Salesforce, I drive customer engagement and onboarding initiatives, enhancing satisfaction and retention. Passionate about fostering collaboration across teams to identify process improvements and deliver exceptional client experiences.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
ChargePoint
04.2024 - Current
- Conducted regular check-ins to ensure customer satisfaction and address concerns.
- Facilitated workshops and webinars to promote ChargePoint features and benefits.
- Managed customer onboarding and training for ChargePoint's EV charging solutions.
- Collaborated with cross-functional teams to enhance customer support processes.
Digital Transformation - Customer Success
Workday India Pvt. Ltd.
01.2023 - 10.2023
- Executed digital transformation program alongside Professional Services Organization for effective implementation.
- Developed strategies for customer engagement while fostering stakeholder relationships through enablement initiatives.
- Led cross-functional teamwork with Gainsight, SFDC team, and Customer Success Management team.
- Assessed enablement programs to support onboarding, renewal, and expansion efforts. Identified opportunities for process enhancements within Customer Success Organization.
Customer Success Manager
Survey2Connect
07.2022 - 01.2023
- Collaborated with clients to understand their needs, provide recommendations, and oversee platform implementations.
- Owned engagement and adoption strategy across the Customer Life Cycle, managed program adoption, worked with cross-functional teams, handled account health checks, cadence calls, and business reviews.
- Customized client profiles based on requirements and subscription specifications.
Assistant Manager - Team Lead Sales Ops
Whitehat JR.
07.2020 - 06.2022
- Designed and rolled out customer service strategies to elevate effectiveness.
- Managed implementation phases, including onboarding, engagement, and escalations; administered NPS analysis; and interpreted metrics via Salesforce and Zendesk.
- Reinforced quality assurance measures, and ensured smooth solution assimilation, and issue settlement.
- Led team meetings to discuss project updates and operational strategies.
- Monitored team performance to identify areas for improvement.
- Delegated daily tasks to team members to optimize group productivity.
Exhibition Sales Executive
Markets and Markets
10.2019 - 05.2020
- Oversaw sales promotions and developed marketing strategies to increase revenue.
- Conducted market research to identify trends and customer needs for targeted campaigns.
- Fostered a performance-oriented culture through mentorship and team development initiatives.
Education
MBA - Marketing Management and Research
06/2019
06.2019
BBA - Business Administration and Management
06/2017
06.2017
Skills
- Team leadership
- Training and mentoring
- Customer onboarding
- Cross-functional collaboration
- Salesforce and JIRA
- Workday - Peakon and Planning
- Project management
Timeline
Customer Success Manager
ChargePoint
04.2024 - Current
Digital Transformation - Customer Success
Workday India Pvt. Ltd.
01.2023 - 10.2023
Customer Success Manager
Survey2Connect
07.2022 - 01.2023
Assistant Manager - Team Lead Sales Ops
Whitehat JR.
07.2020 - 06.2022
Exhibition Sales Executive
Markets and Markets
10.2019 - 05.2020
MBA - Marketing Management and Research
06/2019
BBA - Business Administration and Management
06/2017
Similar Profiles
Davin JaderDavin Jader
Vice President of Channel Sales at ChargePointVice President of Channel Sales at ChargePoint
Teresa BenedettiTeresa Benedetti
Technical Support Engineer at ChargePointTechnical Support Engineer at ChargePoint
Kate TaylorKate Taylor
Director of GTM at ChargePointDirector of GTM at ChargePoint
KHUSHBOO RELANKHUSHBOO RELAN
Data Analyst Intern at LabmentixData Analyst Intern at Labmentix
AKSHAY KHAIRNARAKSHAY KHAIRNAR
Software Engineer at Josh Software Pvt.Ltd.Software Engineer at Josh Software Pvt.Ltd.