CHANDAN GOWDA
Bengaluru
Summary
Senior Analyst (Process lead) Customer Service with extensive experience in Order management / Fulfillment , Procurement, Supply Chain Management and Customer service. Proven track record in resolving order discrepancies, implementing quality control checks, and streamlining processes to enhance efficiency. Demonstrated ability to manage teams, develop strategic plans, and drive performance excellence. Skilled in SAP ERP, Sales force, Power BI, and MS PowerPoint. Adept at handling customer enquiries and providing detailed product information. Career goal: To leverage analytical skills and expertise in process improvement to contribute to organization success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst (CSR) Customer Service
Pratt and Whitney Canada
05.2024 - Current
- Improved inventory management through accurate tracking of product availability and timely order fulfillment.
- Processed daily Sales orders , Quotations , Credit & Debit orders , RMA & Delivery orders through multi-carrier manifest system.
- Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers.
- Supported sales team by preparing detailed sales reports, aiding in strategic decision making.
- Mentored new hires on best practices related to Sales Order Coordination, contributing to efficient onboarding and team success.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Utilized CRM tools like Salesforce effectively to track customer interactions and maintain accurate records.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Streamlined the sales process for increased efficiency and improved customer experience.
- Attended monthly sales meetings and quarterly sales trainings.
- Streamlined processes by identifying inefficiencies and implementing improvements for increased productivity.
- Mentored junior team members, providing guidance on best practices and contributing to their professional development.
- Assisted in seamless supply chain operations by designing efficient logistics strategies using SAP MM/WM modules.
- Ensured timely delivery of materials by monitoring stock levels and collaborating with suppliers to expedite shipments when necessary using SAP MM/WM tools.
- Collaborated cross-functionally to integrate end-to-end supply chain strategies, reducing overall operational costs.
- Reduced order errors through meticulous attention to detail and careful data entry.
- Managed high-volume orders during peak seasons, maintaining accuracy and efficiency under pressure.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
Lead Associate- Order Management & Procurement
TE Connectivity India Pvt Ltd
05.2020 - 05.2024
- Company Overview: TE Connectivity empowers engineers for innovation in industrial technology - by designing and manufacturing sensor and connectivity solutions for the technology
- Responsible for overseeing the entire order management & Procurement process from start to finish
- Managed team of associates, ensured timely and accurate processing of orders, maintained client relationships, streamlined order management process, implemented new strategies for efficiency
- Raised RMA, credit notes to customers on returns & cancellations
- Handled direct Customer care mailbox and resolved customer queries directly via emails and phones
- Provided quotations to customers, worked with pricing team to extend(renewal) the quotes on year-end
- Created Delivery notes for direct customer request
- Provides cost-effective purchases by negotiating prices with suppliers
- Monitoring purchase orders and Keeping track of purchase orders and delivering reports
- Built strong relationships with customers through positive attitude and attentive response
- Trained new employees on order management procedures and supervised employees on office policies and procedures
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Cross-trained and backed up other customer service managers
- Generated invoices and shipping labels to properly bill and ship customer orders
- Answered constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- TE Connectivity empowers engineers for innovation in industrial technology - by designing and manufacturing sensor and connectivity solutions for the technology
Process Associate III
HP Inc
05.2018 - 05.2020
- Company Overview: HP Inc – HP is a provider of technology products, software, solutions, and services
- The company offers personal computing and other access devices
- Responsible for ensuring timely and accurate processing of customer orders
- Developed a deep understanding of the order management process and ensured customer demands were met efficiently
- Worked on all kind of order entry from public sectors, had knowledge on flow of Order Entry Life cycle from the stage, removed or placed the blocks, test orders, Demo/ Internal orders, raised RMA, credit notes to customers on returns & cancellations
- Conducted training and applied change management to achieve desired outcomes
- Handled customer credit applications and partnered with credit manager for approval and account setup
- Communicated with customers to address order inquiries, changes and cancellations
- Input order information into system and updated customer accounts to document and track customer orders
- HP Inc – HP is a provider of technology products, software, solutions, and services
- The company offers personal computing and other access devices
Procurement Trainee- SAP Material Management
BEML Ltd
03.2017 - 03.2018
- Company Overview: BEML Limited, formerly Bharat Earth Movers Limited, is an Indian public sector undertaking which manufactures a variety of heavy equipment, such as that used for earth moving, railways, transport and mining
- Gained valuable experience in the field of procurement and supply chain management
- Responsible for creation of RFQ – Manual Tender and E-tender using SAP & SRM module
- Assisted in creating purchase orders and tracking deliveries, prepared Comparative Statements using SAP & SRM module, placed Purchase Requisition & Purchasing Orders in SAP, created Subcontracting PO in SAP, created PO Amendment in SAP, coordinated with Stores, Quality, Production, finance, Planning
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
- BEML Limited, formerly Bharat Earth Movers Limited, is an Indian public sector undertaking which manufactures a variety of heavy equipment, such as that used for earth moving, railways, transport and mining
Education
Bachelor of Computer Applications -
IEC University
Diploma in Mechatronics -
RJS Polytechnic
SSLC(X) -
Lawrence High School
Skills
- Analytical skills
- Stakeholder communication
- Microsoft Power point
- Master data management
- SAP MM & WM configuration
- Sales force
- Account management
- Power BI
- Customer service
- Microsoft Excel
Accomplishments
- Giving a great presentation at work.
- Identified a problem and solved it.
- Organizing a successful charity event.
- Mentoring a coworker or fellow student.
- Received ECE & Best Performer awards.
- Participation in the organisation of events.
- Completed a marathon for charity.
- Achieved a personal fitness goal.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Certification
- SAP MM certification and internship.
Hobbies and Interests
- Planning
- Prioritizing
- Goal Setting
- Sports
- Fitness & Yoga
- Managing stress
Timeline
Senior Analyst (CSR) Customer Service
Pratt and Whitney Canada
05.2024 - Current
Lead Associate- Order Management & Procurement
TE Connectivity India Pvt Ltd
05.2020 - 05.2024
Process Associate III
HP Inc
05.2018 - 05.2020
Procurement Trainee- SAP Material Management
BEML Ltd
03.2017 - 03.2018
Diploma in Mechatronics -
RJS Polytechnic
Bachelor of Computer Applications -
IEC University
SSLC(X) -
Lawrence High School
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