Hi, I’m
Enoch Francis Xavier
Product Management & Trainer
Vellore
Summary
Adept in Business Analysis, EHR/HMS Implementation, Health Tech Consulting, and Project/Product Management with 8+ years experience in healthcare. Presently excelling as a global trainer, facilitating product training and application demos. Eager to embrace new opportunities, relentlessly pursue skill enhancement, and fuel career progression.
Overview
10
years of professional experience
4
Languages
Work History
BlueBriX
Product Trainer
01.2024 - Current
Job overview
- Developed comprehensive training tools for product providers, leveraging extensive product knowledge and client management skills.
- Conducted prospect demos to showcase product features and benefits, effectively communicating value propositions to potential clients.
- Implemented product solutions as needed during prospect demos, ensuring seamless integration and addressing client requirements.
- Collaborated with account managers to transition prospects into clients, providing necessary insights and support for a smooth onboarding process.
- Led internal training sessions for new team members, ensuring they were equipped with the necessary knowledge and skills to excel in their roles.
- Provided support to the client management team by conducting system research on bugs and support tickets, facilitating timely resolution of issues and enhancing overall customer satisfaction.
BlueBriX
Business Analyst
01.2020 - 12.2023
Job overview
- Perform critical analysis on information consolidated through client interactions.
- Identify process inefficiencies through gap analysis and outline sensible solutions.
- Break down high-level requirements into detailed workable user stories.
- Deliver software and applications according to specifications for usability, performance and functionality.
- Work with Scrum team to test and certify application features before deploying to production.
- Evaluating trends to understand competitive environments and assess current strategies.
BlueBriX
Implementation Support Specialist
06.2015 - 12.2020
Job overview
- Served as the Health application subject matter expert and single point of contact during the implementation process - Workflow analysis, requirement gathering, system configuration & setup, training, documentation & support post Go live.
- Provided consultative client support regarding the use of the healthcare application and the establishment of clinical processes.
- Enhanced team productivity by leading regular status update meetings during the implementation process.
- Handled and managed multiple implementations at a time.
Seventh Day Adventist School
Teacher
06.2014 - 05.2015
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Organized extracurricular activities that enriched students'' learning experiences outside the traditional classroom setting.
Education
VIT UniversityVellore
Bachelors in Computer Applications
04.2001
University Overview
- 8.11 GPA/CGPA
- Member of NSS, 2011 to 2012
Skills
Agile Practices
Trainings
Agile Business Analysis, Udemy
July 2020
Agile Crash Course, Udemy
July 2020
Authoring Elegant and Meaningful Agile User Stories, Udemy
August 2020
References
Michelle Maves, blueBrix
Director, Customer Success
michelle.maves@gmail.com
Lijo Johnson, ASDA
Product Owner
thelijojohnson@gmail.com
Pushkaraj Chavan, Sakon (GSG)
Sr. Project Manager
pushkaraj.cp@gmail.com
Notable Project Highlights
- End to End Sleep and HST module creation. Implemented different workflows for Sleep and HST studies involving scheduling, provider charting, reporting and revenue cycle management for Sleep Labs in 40+ locations in Texas, New York, Kentucky, Nevada and Florida.
- End to End Dental Module creation involving dental charting, periodontal charting, integrations to imaging software, revenue cycle management for a dental practice in Philadelphia, USA
- Created solutions for Residential and Emergency Department workflows involving admission process, building management, provider charting, inventory management, medication ordering, administration, dispensing, Nurses Management, discharge process for a Residential Facility in Philadelphia, USA
- Created and Implemented solution for a Behavioural Health practice in Warrington, PA that specializes in MST for teenagers. Managed the workflow, created forms, conducted training and provided support.
- Designed and customized a workflow management dashboard to manage patients in Chiropractic, Acupuncture and Nutrition, solution to manage provider charting, Scheduling Dashboard, Lab Sheets, Provider Dashboards, Admin Dashboards for a practice in Chicago, USA
- Most recently, worked with a Urgent Care Facility in Aruba and a Behavioral Health facility that focuses on Elderly care. Streamlined their clinical and billing workflows. Served as an SME to digitize their workflow and process.
Declaration
An enthusiastic and results-driven individual with a strong foundation in product management and training. Committed to excellence and continuous growth. With a passion for Health IT, I aim to contribute meaningfully to the industry by leveraging my skills, creativity, and dedication.
Timeline
Product Trainer
BlueBriX
01.2024 - Current
Business Analyst
BlueBriX
01.2020 - 12.2023
Implementation Support Specialist
BlueBriX
06.2015 - 12.2020
Teacher
Seventh Day Adventist School
06.2014 - 05.2015
VIT University
Bachelors in Computer Applications
04.2001
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