E.Harini
Puducherry,PY
Summary
Accomplished Clearance Specialist at Integra Software Solutions, adept in maintaining confidentiality and enhancing data systems. At Vertex Solution, significantly improved customer satisfaction through effective communication and problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clearance Specialist
Integra Software Solutions
Puducherry
05.2023 - 12.2023
- Started as a Clearance Specialist in Rights and Permissions Department for ePublishing the books.
- Maintained strict confidentiality protocols while handling sensitive data, ensuring compliance with security regulations.
- Created and maintained clearance records with current budgets and statuses or requests.
- Improved record-keeping systems through meticulous organization and digitization efforts, facilitating easier access to vital information.
- Collaborated with team members to achieve shared goals and maintain a high level of productivity within the department.
- Kept abreast of industry trends by attending seminars, workshops, and conferences focused on security clearances and related topics.
- Provided expert guidance to clients on the best strategies for obtaining clearances, tailoring advice to each individual''s unique circumstances.
Senior Customer Support Associate
Vertex Solution
Chennai
06.2017 - 02.2019
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Developed Customer service phone scripts
and email template to answer frequent customer questions. Responded to customer requests for products, services, and company information. - Handled calls from customers and vendors seeking
product information. Developed training materials for new customer service associates and coached trainees - Input daily call volume data into database to
track customer calling patterns. - Answered product and service questions, suggesting other offerings to attract potential customers.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Reduced response time by optimizing ticket prioritization and assignment procedures.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
Education
B.Tech - Information Technology
Arunai Engineering College
Tiruvannamalai, India05.2016
Skills
- MongoDB
- Express
- Reactjs
- Nodejs
- HTML
- Javascript
Websites
Certification
Certified as a Full Stack Developer in Guvi, Chennai from July 2023 - November 2023
Languages
English
Tamil
Timeline
Clearance Specialist
Integra Software Solutions
05.2023 - 12.2023
Senior Customer Support Associate
Vertex Solution
06.2017 - 02.2019
B.Tech - Information Technology
Arunai Engineering College