Ehjaz Babu P M
ASSOCIATE NETWORK ENGINEER
MALAPPURAM,KL
Summary
ASSOCIATE NETWORK ENGINEER with over 4.5 years of successful experience in VOIP NETWORKING and CISCO CUCM. Recognized consistently for performance excellence and contributions to success in VOIP industry. Strengths in LOG ANALYSIS and IT SUPPORT backed by training in VOIP NETWORKING.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Associate Network Engineer
CISCO TAC at Aricent Technologies
Gurgaon, HR
09.2019 - 09.2021
- Handled issues related to Cisco Unified Communication Manager (CUCM).
- Handled issues related to Call Routing.
- Handled IP Phone Registration, CUCM Installation and Upgrading related issues according to Client's design.
- Configuring CUCM Features
- Log Analysis
- Handling priority tickets like Priority 1 and Priority 2 which needs utmost care and responsibility.
- Participating in educating others about CUCM and its features.
- Contacting Clients on call and E-mail to check on their current situation and if needed, suggesting the next action plan to rectify it.
- Handled Projects for Bug Scrub Pilot Team
- In the team, individual tasks are managed to ensure that less effect is caused by the Bug as the customer completes an Update or Migration on their current network infrastructure.
- Participating in educating others about Bugs and how to rectify each one.
CISCO VOICE ENGINEER
IP MOMENTUM
05.2017 - 09.2019
- Part OF 24*7 CISCO VOICE SUPPORT Team and handle L1 Tickets.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Administration and Configuration of CISCO Unified Communication Manager 11.X, CISCO Unity Connection 11.X, CISCO Unified Instant Messaging AND Presence 11.X Servers.
- Configuration and Troubleshooting of CISCO IP PHONES 88XX/89XX/99XX.
- Handle MACD Requests.
- CLASS OF RESTRICTION on CUCM with CSS AND PARTITION.
- Basic ROUTING AND SWITCHING configuration.
- Received and processed stock into inventory management system.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Bachelor of Science - COMPUTER APPLICATION
UNIVERSITY oF CALICUT
08.2014 - 04.2017
Skills
IP TELEPHONY
Affiliations
CCNA ROUTING AND SWITCHING ( CERTIFIED )
CCNA COLLABORATION
CCNP COLLABORATION
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the abovementioned particulars.
EHJAZ BABU P M
Timeline
Associate Network Engineer
CISCO TAC at Aricent Technologies
09.2019 - 09.2021
CISCO VOICE ENGINEER
IP MOMENTUM
05.2017 - 09.2019
Bachelor of Science - COMPUTER APPLICATION
UNIVERSITY oF CALICUT
08.2014 - 04.2017
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