Ehsanullah VS
Deputy Manager - Product Support
Pune,MH
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
- Results-driven professional with 9.9 years of experience in Aftermarket Sales & Service, Product Support, Business Development, and Customer Relationship Management.
- Proven track record in driving strategic sales initiatives, increasing market share, and improving customer satisfaction.
- Currently serving as Deputy Manager - Product Support at Kirloskar Oil Engines Limited - managing dealer networks, technical training, and business growth across Pan India.
- Proficient in using Power BI, Tableau, and other analytics tools to drive data-backed decisions and improve sales performance.
- Recognized for enhancing dealer capability, operational efficiency, and customer retention through targeted sales strategies.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
4
4
Certifications
3
3
Languages
7
7
years of post-secondary education
Work History
Deputy Manager - Product Support
Kirloskar Oil Engines Ltd.
07.2022 - Current
- Delivered technical support, troubleshooting, and training to dealers/customers, improving equipment uptime and user proficiency.
- Conducted root cause analysis and resolved critical field complaints across Pan India.
- Provided data-driven recommendations using telematics and reducing downtime by 50% and improving equipment efficiency.
- Analyzed condition monitoring and sensor data to forecast failures, optimize preventive maintenance, and enhance reliability.
- Managed warranty analysis, field issue reporting, and joint inspections to ensure swift and accurate claim settlements.
- Led cross-functional collaboration with OEMs, engineering, quality, and application teams for product validation and project execution.
- Supported product launches, channel readiness, and repowering initiatives for Generator and Industrial OEMs.
- Developed dashboards, SOPs, and reports to track KPIs and business performance.
- Identified correct parts and warranty terms, aiding in service support and proprietary parts coordination.
- Supported sales teams with technical insights, boosting customer engagement and lead conversion.
- Contributed to used equipment and DG set sales, improving aftermarket business potential.
- Ensured field readiness and performance tracking for CPCB-4+ and BS-IV offhighway products.
- Created technical documentation, user manuals, and troubleshooting guides.
- Achieved 30% improvement in equipment management efficiency and customer satisfaction through predictive maintenance strategies.
- Successfully streamlined business development activities, increasing parts sales revenue.
- Played a pivotal role in new product launches and improving dealer technical capabilities.
- Recognized for delivering exceptional customer service and technical support across regions.
Aftermarket Sales & Service Specialist
ELGi Equipments Ltd.
02.2022 - 07.2022
- Managed and developed dealer network, improving service quality and achieving monthly service targets in Gujarat.
- Trained dealership engineers, enhancing technical capability and field service efficiency.
- Drove parts sales and business development, increasing revenue and expanding market share.
- Delivered after-sales support for water well, construction, and mining compressors, ensuring high customer satisfaction.
- Built strong relationships with key accounts and corporate customers, leading to repeat business and referrals.
- Monitored PG1250 compressor performance, conducted field validation, and ensured product reliability.
- Quickly addressed customer issues and ensured timely resolution, improving retention and loyalty.
Key Account Senior Engineer - Customer Support
Cummins India Ltd.
08.2015 - 01.2022
- Provided service support to East Coast Railway, Odisha, ensuring smooth operations and high customer satisfaction.
- Managed technical development and service quality for two Cummins dealerships, improving capabilities and performance.
- Handled warranty and contract support for key customers, enhancing loyalty and securing repeat business.
- Delivered repowering support to mining and construction customers (BCCL, SAIL, Tata Steel, Liebherr, Sandvik, etc.), boosting retention and revenue.
- Conducted audits to improve dealer performance, focusing on quality, compliance, and customer satisfaction.
- Oversaw 24x7 service support for critical equipment, including power cars for Shatabdi Express, optimizing uptime and billing.
- Performed detailed equipment inspections, ensuring safety, reliability, and optimized maintenance schedules.
- Managed repair history records and trend analysis, enabling proactive maintenance and better parts inventory management.
- Developed and trained teams on fluid sampling protocols and fluid analysis, improving equipment reliability by 50%.
- Led preventive maintenance and troubleshooting, including overhauls, fault analysis, and manpower management for service contracts.
- Used data analysis to generate sales leads, contributing to increased parts and service sales.
- Monitored and improved dealership KPIs (MTTR, RECT, NEPI) to streamline contract execution.
- Provided field engineering services and troubleshooting for high-performance engines in complex applications (e.g., Tata Steel, West Central Railways).
- Conducted warranty audits and dealer scorecard assessments, identifying performance gaps and creating targeted improvements.
Education
MBA - Business Analytics
Birla Institute of Technology And Science
Pilani 01.2025 - Current
Bachelor of Engineering Technology - Engineering Technology
Birla Institute of Technology And Science
08.2021 - 12.2024
Diploma - Electrical and Electronics Engineering
Seshasayee Institute of Technology
Trichy 05.2012 - 05.2015
Skills
Diesel Engines/Generators
undefinedCertification
Cummins LHP, MHP, and HHP Engines - Troubleshooting & Assembly
Notable Accomplishments
- Increased parts sales revenue by 25% through strategic sales campaigns and market analysis.
- Developed a customer-focused strategy that improved customer satisfaction and retention.
- Received the MD Award for achieving readiness for KOEL's product range under CPCC-IV+ emission guidelines.
- Earned the Achievers Award for developing an OBD Diagnostic tool for BS-IV, V, and CPCB-IV+ standards.
- Recognized for providing top-tier technical training and customer support.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Playing Football
Cooking
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsHealthcare benefitsTimeline
MBA - Business Analytics
Birla Institute of Technology And Science
01.2025 - Current
Deputy Manager - Product Support
Kirloskar Oil Engines Ltd.
07.2022 - Current
Aftermarket Sales & Service Specialist
ELGi Equipments Ltd.
02.2022 - 07.2022
Bachelor of Engineering Technology - Engineering Technology
Birla Institute of Technology And Science
08.2021 - 12.2024
BS IV Training in EGR, SCR at TATA Motors
02-2020
Specialized training on Quantum engines: QS19, QST30, QSK19 MCRS, QSK23
01-2017
Power Command Controls: PSO 500, PCC1.x, PCC2.x, and PCC 3.x
08-2016
Cummins LHP, MHP, and HHP Engines - Troubleshooting & Assembly
12-2015
Key Account Senior Engineer - Customer Support
Cummins India Ltd.
08.2015 - 01.2022
Diploma - Electrical and Electronics Engineering
Seshasayee Institute of Technology
05.2012 - 05.2015
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