Ehtesham Shaikh

Responsibilities:
- Served as a developer and technical support executive at Vodafone Idea, contributing to the seamless operation of telecommunications services.
- Utilized CRM applications to efficiently manage and resolve customer inquiries, ensuring high levels of customer satisfaction and retention.
- Leveraged SQL database queries to analyze and troubleshoot technical issues, identifying root causes and implementing timely solutions to minimize service disruptions.
- Monitored API performance and promptly addressed failures to maintain system reliability and data integrity, enhancing the overall customer experience.
- Conducted proactive monitoring of all services related to applications, including network connectivity, server availability, and application performance, to identify and resolve issues before they impact customers.
- Collaborated with cross-functional teams, including developers, network engineers, and customer service representatives, to coordinate efforts and ensure prompt resolution of complex technical issues.
- Documented all customer interactions, technical solutions, and system configurations in detail, maintaining accurate records for reference and future troubleshooting purposes.

- Assisted users with password resets and account lockout resolutions.

- Collaborated closely with cross-functional teams to escalate complex issues and ensure seamless resolution within defined service level agreements (SLAs).
- Participated in ongoing training and skill development programs to stay abreast of industry trends, new technologies, and best practices in technical support and telecommunications services.

• Played a pivotal role at Bombay Stock Exchange, serving as both a developer and technical support executive.
• Developed and implemented scripts to automate various processes, enhancing operational efficiency and reducing manual effort.
• Acted as a key liaison between clients and the technical team, understanding client requirements and providing tailored solutions to meet their needs effectively.
• Provided expert technical support to clients, troubleshooting issues, and resolving queries promptly to ensure uninterrupted trading operations.
• Demonstrated proficiency in scripting languages and development tools to customize solutions and address unique client challenges.
• Collaborated closely with internal stakeholders, including developers, traders, and business analysts, to gather requirements, design solutions, and implement enhancements.
• Maintained comprehensive documentation of scripts, configurations, and technical solutions to facilitate knowledge sharing and ensure continuity of support.
• Proactively identified opportunities for process improvement and system optimization, contributing to the overall efficiency and performance of trading systems.
• Actively participated in team meetings, training sessions, and knowledge sharing initiatives to stay updated on market trends, regulatory changes, and emerging technologies relevant to stock exchange operations.