Eileen Flynn
Valparaiso,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A diversified background presents a candidate with the skills to join varied high performing teams.
Overview
21
21
years of professional experience
Work History
Police Dispatcher
Valparaiso University
11.2022 - Current
- Receives incoming Police Department calls including 911 Emergencies
- Responds to questions from walk-in and telephone traffic
- Dispatch and relay radio and telephone messages between police officers, safety officers and community members.
- Monitors fire, burglar, and other various alarm systems for university buildings.
- Disseminate campus mass emergency notifications
- Monitors campus closed-circuit camera systems
- Conducts after hours calls of service, notifications, and assist with contractors for Facility Maintenance Department; assists IT Department with campus key control, One Card problems, and issue cards to students
- Digitized paper rolodex in dispatch for online access
- Created maps and documented camera positions to support the expansion of coverage in the resident halls.
- Trains and documents progress for incoming part time dispatchers.
Greenskeeper
The Course At Aberdeen
05.2022 - 10.2022
- Provided continuous maintenance for the course and/or range, including all landscaping activities and litter removal.
- Completed ground maintenance tasks i.e., mow greens, tees, fairways, and roughs, operate Weed-eaters, and blowers, edge and trim and rake bunkers, plant trees and shrubs, maintain flower beds, weed control, and leaf removal, perform Light irrigation duties (hand water, clean heads, make repairs).
Agent Results Advocate
LiveOps
11.2021 - 05.2022
- Provided support to independent business owners who assist patients complete at home health screening. Provided exceptional Agent experience while ensuring client success.
- Managed processes to maximize Agent support, performance, and satisfaction while showing empathy and positivity.
- Performed weekly "open door" sessions with agents to disseminate information and provide opportunities for Q/A.
Independent Contractor
LiveOps
06.2020 - 11.2021
- Provided inbound phone support for retail customers. Recruited into Tier 2 team to support fellow agents with escalated customers, unusual transactions, and purchases over specific dollar limits.
- Provided inbound phone support for a medical client, assisting patients process at home screening kits prescribed by their health care providers. Recruited into Verification of Benefits team to assist patients by contacting insurance providers to verify coverage.
Police Dispatcher
City Of Littleon
01.2008 - 03.2020
- Obtained essential and critical information from callers; determine location and dispatch appropriate resources via two-way radio
- Remained calm under adverse and stressful conditions while communicating accurately and effectively
- Exhibited excellent customer service skills with callers involved in challenging situations
- CTO (Certified Training Officer) – Provided training to build skills for call taking and dispatching officers in a dynamic environment.
- Mentored new dispatchers navigate unique law enforcement challenges
Senior Help Desk Support Services Specialist
Ch2M Hill Now JACOBS
03.2007 - 01.2008
- Managed four to nine corporate call center analysts providing first tier IT support for CH2M HILL internal customers.
- Grew the Denver help desk to nine analysts at peak staffing.
- Provided technical support for internal IT customers and worked with various departments to improve customer support processes.
Enterprise Systems Support Specialist
Ch2M Hill Now JACOBS
01.2003 - 03.2007
- Provided Tier III level support to internal CH2M HILL customers.
- Advocated for IT staff with corporate developers.
- Provided enhanced technical support for regional IT technicians.
- Led the corporate desktop imaging team through scheduling, resource management and delivery.
Education
Associate of Science -
College of Lake County
Grayslake, ILSkills
- Microsoft Office Suite
- 50 WPM typing / 10 Key proficient
- Crisis Intervention Training (2010 – 2020)
- Certified Training Officer City of Littleton (2010 – 2020)
- Previous certifications:
- A certification
- Microsoft Systems Engineer
- Certified Novell Engineer
Timeline
Police Dispatcher
Valparaiso University
11.2022 - Current
Greenskeeper
The Course At Aberdeen
05.2022 - 10.2022
Agent Results Advocate
LiveOps
11.2021 - 05.2022
Independent Contractor
LiveOps
06.2020 - 11.2021
Police Dispatcher
City Of Littleon
01.2008 - 03.2020
Senior Help Desk Support Services Specialist
Ch2M Hill Now JACOBS
03.2007 - 01.2008
Enterprise Systems Support Specialist
Ch2M Hill Now JACOBS
01.2003 - 03.2007
Associate of Science -
College of Lake County
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