Ejaj Khan

• Managed end-to-end operations for Video Commerce and Livestream campaigns across multiple categories and brands.
• Negotiated discount structures, promotional offers, and marketing budgets with brands to maximize campaign performance and ROI.
• Coordinated with category managers, account managers, creators, and marketing teams to ensure seamless livestream execution.
• Planned promotional calendars and livestream schedules based on business priorities, seasonal events, and sales campaigns.
• Monitored key performance metrics including GMV, conversion rate, CTR, viewer engagement, and order volume.
• Analyzed campaign performance and provided actionable insights to improve future livestream effectiveness.
• Ensured inventory availability and operational readiness of featured products before live events.
• Managed creator-brand collaborations, facilitating successful product promotions and audience engagement.
• Identified high-potential brands and products for video commerce initiatives, contributing to business growth.
• Prepared performance dashboards and business reviews for leadership and stakeholder teams.

• Managed a portfolio of key sellers/brands and acted as the primary point of contact for fulfillment-related operations.
• Serve as the primary point of contact for assigned sellers, managing day-to-day communication and resolving operational, catalogue and performance-related issues.
• Build and maintain long-term seller partnerships to drive sustainable growth, profitability, and platform success.
• Monitor and analyzed seller performance metrics including sales, fulfilment rate, return rate, and customer feedback to identify improvement areas.
• Develop and implement data-driven action plans to optimize key performance indicators (KPIs) and overall account health.
• Collaborate with category and marketing teams to onboard sellers into paid campaigns, visibility programs, and platform-wide promotional events.
• Advise sellers on pricing strategy, discounting, and visibility tools to improve conversion rates and sales performance.
• Oversee seller onboarding, product listings, and catalogue accuracy to ensure compliance with platform standards.
• Coordinate with internal operations, logistics, and customer support teams to resolve fulfilment issues, returns, and customer escalations efficiently.

• Worked with Teleperformance with the clients of Flipkart as a Relationship Executive in operations, where I handled various accounts of sellers and was responsible for developing their entire business by promoting their sale production on the Flipkart platform. Also responsible for bringing up good and trending new selections.
• Key Roles & Responsibilities-

1. Onboarding: Guide sellers through the Onboarding process, ensuring all the necessary documentation and requirements are met.
2. Retention: Develop and maintain strategies to retain existing sellers and improve their satisfaction with the Flipkart Platform.
3. Inventory Management: Provide guidance on inventory management, including replenishment strategies and stock level optimization.
4.Order Management Coordination: Oversee the orders fulfillment process, ensuring order are processed, shipped and delivered on time
5. Catalogue Optimization: Assists sellers in creating and optimizing product listings, including product descriptions, images.
6. Sales Growth Strategies: Develop and execute customized sales growth plansfor each seller, identifying opportunities to increase
their revenue.
7. Data Analysis: Analyzes seller performance data and marketplace trends to provide actionable insights and recommendations
for improving sales and visibility.
8. Advertising Campaigns: Collaborate with sellers to plan and execute effective advertising campaigns, optimizing ad spend for
maximum ROI.

• Handled outbound customer support operations, managing 100–120 incidents daily with efficiency and accuracy.
• Guided customers through returns and refund protocols, streamlining processes and ensuring smooth resolution.
• Effectively managed customer complaints by providing smart, practical solutions or escalating issues to management when necessary.
• Consistently resolved queries within the promised timeframe, maintaining high standards of service quality and customer satisfaction.
• Demonstrated strong communication skills and problem-solving abilities, contributing to improved customer trust and retention.

• Managed order and logistics operations for Flipkart clients, handling gold and silver seller queries related to their orders and delivery processes.
• Provided end-to-end support to sellers, ensuring timely resolution of issues and maintaining service quality within promised timelines.
• Consistently met and exceeded sales goals by applying consultative sales techniques and strong closing abilities.
• Built and maintained excellent rapport with custom builders and sellers, expanding opportunities for growth and strengthening long-term partnerships.
• Delivered exceptional customer support by resolving queries efficiently and within the committed timeframe, contributing to improved seller satisfaction and retention.