Ekagra Kaushik

Customer Administration Associate

SILVERSKILLS PVT LTD.

Gurugram

09.2015 - 07.2020

In Silverskills Private Limited, I provided services to global customers with a specific focus on travel, relocation, and mobility services, insurance, financial services, and healthcare segments.
Preparing all relocation-related documents, i.e., Letter of Assignment, Assignment guide, Annual Dependent form, Medical registration, Tax registration, processing financial payments, etc.
Coordinated transportation, accommodations, and itineraries for international trips based on clients' needs and budget, as per their company policy.
Interaction with the clients on calls or video calls to resolve their queries with an appropriate solution.
Preparation of weekly and monthly reports for maintaining the records of transactions from the client end.
Not received a single escalation on any client throughout.
Assisted in the organization and coordination of office operations and procedures.
Organized meetings and conferences, including preparing agendas, taking minutes, and reserving venues.
Maintained a comprehensive tracking system for all incoming documents.
Answered phone calls from clients, vendors, or other departments regarding inquiries or requests for assistance.
Compiled reports on behalf of senior managers using data gathered from various sources.
Assisted in developing internal control procedures to ensure compliance with corporate policies.
Reviewed contracts prior to signing on behalf of the company.
Maintained positive working relationship with fellow staff and management.
Coordinated support to facilitate general office operations.
Encouraged and improved cross-department internal communication.