Ekansh Dixit
Promotion Manager in Travel Bira
Meerut
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet all goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
CHAT AGENT
RRR PRIVATE LTD.
05.2015 - 01.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Stayed up-to-date on company policies and procedures to provide accurate information to customers.
- Navigated through various databases efficiently, retrieving relevant information needed for each client interaction.
- Boosted sales revenue with persuasive product recommendations tailored to customer needs.
- Contributed towards a positive work environment by supporting colleagues during challenging situations or peak periods.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.
SALES MANAGER
BHARAT BPO
03.2016 - 08.2017
- Assigned to resolve all kinds of queries of customers and convince them to stay connected and satisfied with our service which was our first priority.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
ACCOUNT MANAGER
TECH MAHINDRA
08.2017 - 01.2019
- Script writing for media projects like film and advertisement for OYO
- Presentation designing for client pitching
- Converting leads into Hot Leads by my plotting tactics and then convincing them to buy holiday packages from Oyo with giving them best deals by any other competitor in the market.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
PROMOTION MANAGER
BRITISH COUNCIL
1 2019 - 01.2021
- Responsible for producing accurate well-researched various areas like Meerut, Noida, and Gurugram where our organization can put on campaigning events
- To aware students specifically for English Language and IELTS Exam, by giving them an opportunity to study and achieve a degree, and where they can build their carrier while pursuing it.
- Leveraged social media platforms to amplify the reach of promotional campaigns, creating buzz around new product launches or special offers.
- Coached team members on best practices for conducting sales presentations and product demonstrations, resulting in increased buy-in from customers.
- Analyzed market trends and competitor offerings to inform strategic planning for future promotions.
- Organized trade shows and industry events as a platform for showcasing company products and services during promotions.
SENIOR PROGRAM MANAGER
TRAVELBIRA
02.2021 - 03.2024
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Built teams to address project goals and objectives for multiple projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Interacted with customers and clients to identify business needs and requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Post Graduation in Masters Degree of Computer Applications -
Deewan Institute of Management And Studies
Graduation in Bachelors Degree Of Computer Applications -
Same As Above
Meerut, IndiaPCM with Physical Education and Fine Arts -
Krishna Public School
Meerut, IndiaAll subjects -
Dayawati Modi Academy
Meerut, IndiaSkills
MS Office
Anchoring
Word press
Adobe Photoshop
Advanced & Basic Java
Hyper Text Markup Language (HTML)
C And C Plus
Sales Tracking
Solution selling
Account Management
SEO
RATIONAL
Certification
Over Achiever in British Council, 05/2021 - Present
Languages
English
Hindi
Timeline
SENIOR PROGRAM MANAGER
TRAVELBIRA
02.2021 - 03.2024
ACCOUNT MANAGER
TECH MAHINDRA
08.2017 - 01.2019
SALES MANAGER
BHARAT BPO
03.2016 - 08.2017
CHAT AGENT
RRR PRIVATE LTD.
05.2015 - 01.2016
PROMOTION MANAGER
BRITISH COUNCIL
1 2019 - 01.2021
Post Graduation in Masters Degree of Computer Applications -
Deewan Institute of Management And Studies
Graduation in Bachelors Degree Of Computer Applications -
Same As Above
PCM with Physical Education and Fine Arts -
Krishna Public School
All subjects -
Dayawati Modi Academy
Similar Profiles
Rajivgandhi MaruthamuthuRajivgandhi Maruthamuthu
Restaurant Owner at RRR RestaurantRestaurant Owner at RRR Restaurant
TROY PAHLTROY PAHL
Mechanic at RRR ServicesMechanic at RRR Services
RAMON CABRERARAMON CABRERA
General Sales Manager at RRR AUTOMOTIVEGeneral Sales Manager at RRR AUTOMOTIVE