EKANSH MAURYA

• Learning Management Systems (LMS) Administration

• Provide LMS support for all programs that may require it.

• Use of Service Now to manage tickets (Requests) received from different, users on FCFS basis, troubleshooting problems faced by them.

• Provide excellent front line customer service for new hires, program stakeholders, managers and recruiters relating to all programs supported

• Develop new LMS (Learning Management System) reports and modify existing LMS reports (Custom Reports and Reporting 2.0)

• Creation of Training Materials, Online Class (E-learning), Training Videos, Curriculum Design, Assessments, Groups and Assignment of Training on CSOD

• Knowledge of Data Load Wizard, Express Class, Edge, and Training Removal Tool.

• Managing User Profile including Due Dates, Exemption, Display language, Training Removal and Other general Information on the User Account.

• Independently managing small to medium projects

• Designed and facilitated training programs for employees annually.

• Execute a common global standard pertaining to course scheduling and management, course communication, materials preparation, course follow up and reporting

• Support management with operationalization of new programs and ensure currently supported programs maintain best practice and updated processes.

• Provided Technical Helpdesk support to B2B clients
• Supporting incoming requests via email and ticketing system Resolve customer queries issues with software or technological products and resolve services issues related to placed orders at a functional level
• Prepare email quotes for clients and provide pricing for hardware, software and licenses products on SAP and CIS.

• Bringing the Business to the Organization through sales of insurance policies to the customers Targeting the Potential Customer for Sales Converting Leads into Sales and meeting the organization's goals Meeting the sales target every month Analyzing the customer's needs and working towards mutual interests.