Job Search Status
Open to workDesired Job Title
AnalystPython and Data Science InternCitrix AdministratorCitrix EngineerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Lucknow, UP, IN
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Ekansh Singh
Analyst
Lucknow,UP
Work Preference
Summary
Dynamic Analyst with a proven track record at HCLTech, excelling in Citrix support and problem resolution. Leveraged Salesforce for efficient incident management and enhanced service reliability through proactive monitoring. Demonstrated exceptional customer service and project coordination skills, driving impactful solutions in technical support and data analysis.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Analyst
HCLTech
Lucknow
09.2024 - Current
- Delivered technical support for Citrix Cloud, resolving connectivity and performance issues promptly.
- Managed incident tracking through Salesforce and communication via Genesys Cloud for efficiency.
- Conducted proactive monitoring with the team to strengthen service reliability.
- Created comprehensive documentation of solutions to optimize support workflows.
- Employed Wolken tool for ticket management, ensuring timely client assistance.
Python and Data Science Intern
YHills
03.2023 - 04.2023
- Developed data visualizations from various datasets to address real-world problems effectively.
- Utilized various learning models to solve our problems efficiently.
- Analyzed scenarios for taxi fare and vaccine prediction, contributing to data-driven insights.
- Collaborated remotely with team to successfully complete projects on time.
Education
B.Tech - CS- DS+AI
Shri Ramswaroop Memorial University
Lucknow01-2024
Class 12th -
Central Academy
Lucknow01-2020
Class 10th -
Central Academy
Lucknow01-2018
Skills
- Data analysis
- Power BI and MS Excel
- Analytical reporting
- Citrix support
- Citrix virtualization
- Citrix studio and director
- VMware and Azure basics
- Network troubleshooting
- Windows operating systems
- Remote desktop support
- Remote troubleshooting
- Ticketing systems expertise
- Problem analysis and resolution
- Customer service excellence
Certification
- Enterprise Design Thinking Practitioner By IBM
- Basic To Advanced Microsoft Excel
- Basic To Advanced Power BI
Projects
- END TO END CRICKET DATA ANALYTICS, Led end-to-end development of cricket data analytics project using Python web scraping, Pandas, and Power BI., Performed various steps like data collection, cleaning, analysis, and visualization., Generated actionable insights through interactive Power BI dashboards for informed decision-making.
Languages
- Python (basic)
- familiar with Data Science libraries (Pandas, NumPy)
Timeline
Analyst
HCLTech
09.2024 - Current
Python and Data Science Intern
YHills
03.2023 - 04.2023
B.Tech - CS- DS+AI
Shri Ramswaroop Memorial University
Class 12th -
Central Academy
Class 10th -
Central Academy