EKANT CHOUBEY

Dynamic Key Account Manager with 8+ year's experience with strong background playing a vital role in Business Development, Team Management, Banking Operations and Client Relationship Management for a wide range of organizations. Demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.

Client Relationship Management

• Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms with minimum TAT.
• Managing the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
• Interfacing with clients for understanding their requirements and cultivating relations with them.

Team Management

• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

Sales and Business Development

• Develop a growth strategy focused on financial gain and customer satisfaction, conduct research to identify new markets and customer needs.
• Performing various activities to grow sales and build long term relationship with new and existing customers to promote company’s product.

Banking Operations

• Managing banking operations inclusive of implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics.
• Following the process/procedure as per policies of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications.