Ekaterina Koon
Bloomington
Summary
Dynamic General Manager with a proven track record in guest satisfaction, budget management, and team development. Expertise in implementing safety protocols and strategic marketing initiatives to drive revenue growth and enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
General Manager
Quality Inn
Bloomington
04.2016 - 05.2026
- Oversaw daily hotel operations ensuring guest satisfaction and service excellence.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Managed budgets and financial reports to ensure fiscal responsibility and resource allocation.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Coordinated marketing strategies to boost hotel visibility and drive guest bookings.
- Implemented safety protocols and compliance measures for guest and staff protection.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Developed staff training programs to improve service quality and support employee growth.
- Conducted regular performance evaluations to support employee development initiatives.
- Resolved guest complaints promptly to maintain a positive hotel reputation.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Developed programs to reward outstanding customer service by staff members.
- Oversaw recruiting, interviews and new employee hiring.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Negotiated rates with corporate entities related to extended stay contracts.
Education
BBA - Business Management
Baker College of Auburn Hills, MI
Auburn Hills, MI05-2014
Skills
- Sales strategy
- Revenue generation
- Customer relationship management
- Operational management
- Financial analysis
- Policy compliance
Timeline
General Manager
Quality Inn
04.2016 - 05.2026
BBA - Business Management
Baker College of Auburn Hills, MI