Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ekjyot Singh

Triage Specialist
Bengaluru

Summary

Dynamic Triage Specialist with proven expertise in mobile data and telephony frameworks at Tech Mahindra. Skilled in log analysis and issue triaging, I excel in leading teams and enhancing operational efficiency. Adept at training and client communication, I leverage my analytical skills to drive quality improvements in Google Pixel devices.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Triage Specialist

Tech Mahindra
04.2024 - Current

- Leading a team of Eight members [ WIFI and Mobile Data ] .

- Currently working as a Triage Specialist Lead on Mobile Data/Android Telephony/VT/MMS/WIFI Framework in Google Pixel Team .

- Triaging issues related to Mobile data in Google Pixel Mobiles

- Triaging issues related to MMS failure in Google Pixel Mobiles

- Triaging issues related to VT failure [ Low/No RTP packet , VT capabilities , VT downgrade from NW , Unable to initiate VT call ]

- Filter out issues related to telephony framework and route to concern owner [ DUT not sending Data Call request , delay in sending Data Call request and many ]

- Arranging training session for the team .

- Having meetings with Client [ in Google Pixel team ]

Software Test Engineer

Vivo Mobile
09.2018 - 04.2024

- Functional and Non-Functional testing of vivo devices.

- Testing of Qualcomm and Mediatek chipsets for vivo devices.

- Third party app testing for vivo devices.

- Did regression testing and shared observations with Development team.

- Log analysis for bug received in vivo devices.

- Log analysis for bug from AP layer POV.

- Initial level log analysis for IMS bugs received from market.

Software Test Engineer

Vivo Mobile
03.2020 - 06.2020

- Involved in testing and log analysis for various vivo devices .

- Worked on OS testing , Third party app testing and Network testing .

- Log analysis for issues received in vivo devices from application layer .

- Developed test cases as per local scenarios of the country .


Education

Bachelor of Technology - Electronics And Communications Engineering

Galgotias College of Engineering And Technology
Greater Noida, India
08.2014 - 07.2018

GED -

SJS Public Scholl
Raebareli, India
04.2013 - 03.2014

Skills

Log analysis from AP layer

Mobile data issue log analysis

VT/MMS issue log analysis

Google Pixel devices log analysis

Log analysis on [Android bug tool]ABT

IMS

QXDM

Tethering/Hotspot log analysis

3GPP specifications

Mobile testing

Upper layer log analysis

WIFI connection process log analysis

Timeline

Triage Specialist

Tech Mahindra
04.2024 - Current

Software Test Engineer

Vivo Mobile
03.2020 - 06.2020

Software Test Engineer

Vivo Mobile
09.2018 - 04.2024

Bachelor of Technology - Electronics And Communications Engineering

Galgotias College of Engineering And Technology
08.2014 - 07.2018

GED -

SJS Public Scholl
04.2013 - 03.2014
Ekjyot Singh Triage Specialist