Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ekram Shaik

Vijayawada

Summary

Experienced professional with a strong background in hospitality management and supply chain operations. Proven ability to optimize processes, enhance customer experiences, and drive operational efficiency. Skilled in coordinating logistics, managing inventory, and implementing strategies to improve service delivery. Adept at fostering relationships with suppliers, stakeholders, and team members to achieve organizational goals. Committed to continuous improvement and leveraging cross-functional expertise to deliver exceptional results in both hospitality and supply chain sectors.

Overview

6
6
years of professional experience

Work History

Hospitality Team Leader

CAFFE NERO
04.2022 - 06.2025
  • Developing and maintaining expert knowledge of coffee and educating clients and colleagues.
  • Maintaining a clean and sanitised working environment.
  • Following health and safety guidelines; performing stock, grinder and machine checks.
  • Contributed to a positive work environment and ensured high-quality customer service.
  • Won 'Barista of the Year — London 2025' in a competitive city-wide championship recognizing excellence in coffee brewing, creativity, and customer experience.

Supply Chain Coordinator

Lion Foods Pvt Ltd
10.2022 - 11.2023
  • Managed end-to-end supply chain activities including procurement and distribution.
  • Partnered with suppliers and teams to anticipate demand and enhance sourcing.
  • Implemented inventory systems to reduce costs and improve efficiency.
  • Conducted regular quality checks to meet food safety standards.

Digital Marketing Intern

TECH GUILD
02.2022 - 09.2022
  • Oversaw social media accounts, developing captivating content to enhance community engagement.
  • Conducted market research to identify new trends and customer preferences for targeted marketing strategies.
  • Supported staff to facilitate smooth planning, communication and marketing of events and campaigns.
  • Collaborated with the content creation team to produce SEO-optimised blog posts and articles.
  • Helped teams reach ambitious sales objectives with multi-channel marketing campaigns.

Guest Service Associate

The Montcalm London City – The Brewery Hotel
06.2021 - 04.2022
  • Delivered outstanding customer service by managing check-ins, check-outs, and guest inquiries with professionalism.
  • Supported daily front office operations, including reservations and billing.
  • Collaborated with housekeeping and food & beverage teams to maintain a seamless guest experience.
  • Handled guest complaints and special requests, ensuring high satisfaction and positive feedback.

Logistics and Supply Chain Intern

Flipkart
05.2019 - 11.2019
  • Gained insights into inventory management, order fulfillment, and vendor coordination.
  • Contributed to process optimization and operational efficiency improvements.

Education

MSc - Management

Coventry University London
01.2023

Bachelor of Business Administration - undefined

Krishna University

Skills

  • Inventory Management, WMS, MS Excel, Procurement
  • Customer Relationship Management, Inventory Optimization
  • Team Leadership, Customer Service, Stock Control
  • Multitasking Efficiency, Communication, Time Management, Food Hygiene Standards

Languages

English
Hindi
Telugu

Timeline

Supply Chain Coordinator

Lion Foods Pvt Ltd
10.2022 - 11.2023

Hospitality Team Leader

CAFFE NERO
04.2022 - 06.2025

Digital Marketing Intern

TECH GUILD
02.2022 - 09.2022

Guest Service Associate

The Montcalm London City – The Brewery Hotel
06.2021 - 04.2022

Logistics and Supply Chain Intern

Flipkart
05.2019 - 11.2019

Bachelor of Business Administration - undefined

Krishna University

MSc - Management

Coventry University London

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Ekram Shaik