Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Ekta Awasthi

Ekta Awasthi

Operational Specialist
Jaipur

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Operational professional prepared to drive efficiency and optimize processes. Experience in managing operations, improving workflows, and implementing effective solutions. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in resource allocation, process improvement, and strategic planning. Reliable and resilient, fostering productive and cohesive work environment.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Operational Specialist

MetLife
07.2021 - Current
  • Achieved deadlines through strong attention to responsiveness and timeliness.
  • Led grooming sessions for new hires to ensure quick productivity on the floor.
  • Monitored metrics through detailed reporting.
  • Coordinated daily huddles for alignment with stateside operations.
  • Oversaw ongoing transactions to implement incremental improvements as needed.
  • Developed recurring assessments and reviews for processes.
  • Provide coaching and feedback to team members to enable them to improve their additional skills
  • Strengthened partnerships with Onshore Management, ensuring alignment and cooperative teamwork.
  • Provided input for innovative project concepts improving overall team output.
  • Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
  • Trained junior staff members on company policies, procedures, and best practices to ensure consistent performance across the team.

Senior Officer

ICICI Bank LTD
09.2017 - 10.2018
  • Guided clients on financial management and investment opportunities.
  • Validated and matched financial records through meticulous reporting processes.
  • Executed financial need assessments for clients through product recommendations.
  • Experienced in utilizing diverse cash management processes proficiently.
  • Managed cash register operations.
  • Demonstrated expertise in managing transaction processes.
  • Designed and proposed sales promotional campaigns to enhance client base
  • Handled numerous customer interactions in a bustling banking environment.

Process Associate

GENPACT
07.2014 - 01.2017
  • Engaged in global banking operations.
  • Verified and validated documentation submitted by brokers for compliance.
  • Analyzed creditworthiness by calculating applicants' income, expenses, and previous loans.
  • Verified customer data thoroughly prior to sending out offer letters.

Education

PGDBO - Post-graduate Diploma in Banking Operations

IFBI

M.com - undefined

Rajasthan University
01.2016 - 01.2017

B.com - undefined

Rajasthan University
01.2011 - 01.2014

Skills

MS Office skills (Word, Excel, and PowerPoint)

Accomplishments

  • Successfully registered 2 Value Stories in March 2020 & May 2023 and close 1 My path project.
  • Currently part of to YB projects Access management and Forecasting modal.
  • Pro-active in participating in organization level activities (CSR, Met connect, Met Munch).
  • Certified process knowledge Trainer in SBR Operation process.

Personal Information

  • Husband's Name: Anshul Sharma
  • Date of Birth: 05/10/94

Timeline

Operational Specialist

MetLife
07.2021 - Current

Senior Officer

ICICI Bank LTD
09.2017 - 10.2018

M.com - undefined

Rajasthan University
01.2016 - 01.2017

Process Associate

GENPACT
07.2014 - 01.2017

B.com - undefined

Rajasthan University
01.2011 - 01.2014

PGDBO - Post-graduate Diploma in Banking Operations

IFBI

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Ekta AwasthiOperational Specialist