Work Preference
Summary
Overview
Work History
Education
Skills
Certification
E-commerce Experience
Work Availability
Accomplishments
Affiliations
Quote
Software
Languages
Interests
Timeline
BusinessAnalyst
Ekta Dave

Ekta Dave

Sr. Business Analyst, Product Owner
Chandigarh

Work Preference

Work Type

Part TimeContract WorkFull Time

Location Preference

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home option4-day work week

Summary

Detail-oriented and proactive business analyst with 7+ years of experience in analyzing business processes, identifying opportunities for improvement, and implementing effective solutions. Adept at gathering and documenting requirements, conducting gap analysis, and recommending enhancements to streamline operations and reduce costs. Perceptive Senior Business Analyst with 9+ years driving successful business processes for Tech companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

Overview

10
10
years of professional experience
4
4
Certificates

Work History

Sr. Business Analyst

Capita
08.2021 - 04.2025
  • Senior Business Analyst – HSBC UK Banking & Finance (Mortgage Domain)

    Led end-to-end business analysis for HSBC UK Mortgage platforms, covering requirement elicitation, impact analysis, and solution validation across complex banking systems.

    Analyzed existing applications and databases using SQL queries and scripts to assess change impact and support data-driven decision-making.

    Authored high-quality functional documentation including BRDs, FRDs/FSDs, process flows, user stories, and acceptance criteria, ensuring clarity and traceability.

    Facilitated requirement-gathering workshops with international stakeholders to define clear business objectives and aligned deliverables.

    Actively contributed to Agile ceremonies including sprint planning, backlog refinement, estimation, and retrospectives, ensuring timely and accurate delivery.

    Managed stakeholder expectations through proactive communication, regular status updates, and risk mitigation, maintaining alignment with business goals.

    Collaborated closely with cross-functional teams (Technology, QA, Product, and Operations) to deliver cohesive and scalable solutions.

    Supported API documentation, system integrations, and code debugging, working closely with development teams to resolve functional gaps.

    Drove process optimization initiatives by analyzing business workflows and identifying efficiency improvement opportunities.

    Enabled enhanced system functionality and user satisfaction through well-defined user stories and continuous feedback incorporation.

    Utilized industry-standard tools including Azure DevOps, JIRA, Confluence, MS SQL, Visio, Draw.io, Figma, Visual Studio, Microsoft Office, and AI-based analysis tools (Azure AI, Maria AI).

Business Analyst

Globalvox
09.2019 - 10.2019
  • Elicited, analyzed, and validated business and system requirements for web and mobile applications, ensuring alignment between clients, stakeholders, and development teams.

    Translated business needs into actionable deliverables including BRDs, FRDs/FSDs, functional specifications, user stories, use cases, process flows, and data models.

    Supported Agile delivery through backlog refinement, sprint planning, estimation, and close collaboration with cross-functional teams.

    Identified and mitigated risks related to requirements implementation, testing, communication, and training, contributing to improved delivery efficiency and cost control.

    Performed data analysis and reconciliation to ensure accuracy and completeness of business requirements across Inventory, Shipping Management, and Import/Export Control domains.

ERP Analyst & Business Analyst

Anant National University Project- TCSION
08.2018 - 05.2019
  • Business Analyst / ERP Functional Consultant

    Led end-to-end implementation and configuration of ERP modules from scratch, including HRMS, Procurement & Inventory, Finance & Accounting, Payroll, Digital Campus, User Access, and Reporting & Communication.

    Drove high user adoption by delivering role-based training, user guides, and post-implementation support across business functions.

    Supported legacy system migration to a modern ERP platform, ensuring data integrity, minimal disruption, and improved operational efficiency.

    Troubleshot ERP functional and performance issues, applying strong problem-solving skills to resolve incidents and optimize system stability.

    Developed and delivered customized reports and dashboards using advanced reporting tools, enabling data-driven decision-making for stakeholders.

    Created and maintained comprehensive functional, technical, and operational documentation to support ongoing maintenance and future enhancements.

Business Analyst

Infosys Pune Project - CMACGM
12.2017 - 06.2018
  • Business Analyst / SAP Functional Analyst

    Implemented container load capacity functionality, enabling real-time validation and enforcement of shipment capacity constraints.

    Worked on SAP BOPF (Business Object Processing Framework) to support business logic, validations, and system behavior enhancements.

    Utilized LSMW to control UI input data, integrate backend changes through code, and synchronize updates with the user interface.

    Designed and supported dynamic UI behavior where port selection displays corresponding business partner space allocations and container load capacities, triggering system warnings when limits are exceeded.

    Performed gap analysis between current and target-state processes to identify improvement opportunities and system enhancements.

    Collaborated with stakeholders, developers, and cross-functional teams to define clear requirements, streamline delivery, and drive continuous process improvement.

Business Analyst

Metro Cash&Carry,Infosys Pune
08.2015 - 11.2017
  • Business Analyst / Techno-Functional Consultant

    Applied Strategic Business Analysis and Agile methodologies to drive requirement elicitation, stakeholder analysis, data modeling, wireframing, mockups, and prototype creation.

    Translated stakeholder requirements into comprehensive deliverables including BRD, FRD, RTM, functional specifications, user stories, use cases, process flows, and data/data-flow models.

    Provided functional and technical solutions to support business growth, working closely with clients, project managers, and development teams as the primary point of contact.

    Performed deep-dive production and application issue analysis, resolving high-priority defects within SLAs and providing effective month-end and year-end support.

    Contributed as part of the development team by delivering invoice enhancements, reports, tables, dialog programs, function modules, and interfaces; led development of a GST-compliant invoice import program (India GST) for accurate tax calculation.

Education

Bachelor of Technology - Computer Science and Engineering

Nirma University
05.2015

Skills

Agile Software Methodology-Azure DevOps,Jira and Basecamp

Certification

Certified Scrum Product Owner(CSPO) by Scrum Alliance

E-commerce Experience

  • Have hands-on experience into Order and Inventory Management Systems.
  • Have worked on Procurement of Goods, Creation of PO(Purchase Order ) and PRs(Purchase Requisition), Shipping methodologies,types of product categorization
  • Order management and back-orders, Inventory management and automation of PO and PR generation.
  • Have hands-on experience in Shopify, woo-commerce and Amazon seller platforms

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Led team to meet 90% of SLAs by streamlining business processes and identifying areas for improvement.
  • Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
  • Developed an organizational change management strategy for 150 employees as a Lead Analyst.
  • Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
  • Earned the Circle of Excellence Award for 2 years in a row for documenting, redesigning and improving business processes.

Affiliations

  • Agile Software Methodology-Azure DevOps,Jira and Basecamp

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

JIRA

Figma

MS Office

SQL

Python, R Programming

Basecamp

Azure AI

Maria AI

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Bilingual or Proficient (C2)

Interests

Analysis of business, project success, leading a team

Timeline

Sr. Business Analyst

Capita
08.2021 - 04.2025

Business Analyst

Globalvox
09.2019 - 10.2019

ERP Analyst & Business Analyst

Anant National University Project- TCSION
08.2018 - 05.2019

Business Analyst

Infosys Pune Project - CMACGM
12.2017 - 06.2018

Business Analyst

Metro Cash&Carry,Infosys Pune
08.2015 - 11.2017

Bachelor of Technology - Computer Science and Engineering

Nirma University
Ekta DaveSr. Business Analyst, Product Owner