JIRA
Ekta Dave
Sr. Business Analyst, Product Owner
Chandigarh
Work Preference
Summary
Detail-oriented and proactive business analyst with 7+ years of experience in analyzing business processes, identifying opportunities for improvement, and implementing effective solutions. Adept at gathering and documenting requirements, conducting gap analysis, and recommending enhancements to streamline operations and reduce costs. Perceptive Senior Business Analyst with 9+ years driving successful business processes for Tech companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
10
10
years of professional experience
4
4
Certificates
Work History
Sr. Business Analyst
Capita
08.2021 - 04.2025
- Senior Business Analyst – HSBC UK Banking & Finance (Mortgage Domain)
Led end-to-end business analysis for HSBC UK Mortgage platforms, covering requirement elicitation, impact analysis, and solution validation across complex banking systems.
Analyzed existing applications and databases using SQL queries and scripts to assess change impact and support data-driven decision-making.
Authored high-quality functional documentation including BRDs, FRDs/FSDs, process flows, user stories, and acceptance criteria, ensuring clarity and traceability.
Facilitated requirement-gathering workshops with international stakeholders to define clear business objectives and aligned deliverables.
Actively contributed to Agile ceremonies including sprint planning, backlog refinement, estimation, and retrospectives, ensuring timely and accurate delivery.
Managed stakeholder expectations through proactive communication, regular status updates, and risk mitigation, maintaining alignment with business goals.
Collaborated closely with cross-functional teams (Technology, QA, Product, and Operations) to deliver cohesive and scalable solutions.
Supported API documentation, system integrations, and code debugging, working closely with development teams to resolve functional gaps.
Drove process optimization initiatives by analyzing business workflows and identifying efficiency improvement opportunities.
Enabled enhanced system functionality and user satisfaction through well-defined user stories and continuous feedback incorporation.
Utilized industry-standard tools including Azure DevOps, JIRA, Confluence, MS SQL, Visio, Draw.io, Figma, Visual Studio, Microsoft Office, and AI-based analysis tools (Azure AI, Maria AI).
Business Analyst
Globalvox
09.2019 - 10.2019
- Elicited, analyzed, and validated business and system requirements for web and mobile applications, ensuring alignment between clients, stakeholders, and development teams.
Translated business needs into actionable deliverables including BRDs, FRDs/FSDs, functional specifications, user stories, use cases, process flows, and data models.
Supported Agile delivery through backlog refinement, sprint planning, estimation, and close collaboration with cross-functional teams.
Identified and mitigated risks related to requirements implementation, testing, communication, and training, contributing to improved delivery efficiency and cost control.
Performed data analysis and reconciliation to ensure accuracy and completeness of business requirements across Inventory, Shipping Management, and Import/Export Control domains.
ERP Analyst & Business Analyst
Anant National University Project- TCSION
08.2018 - 05.2019
- Business Analyst / ERP Functional Consultant
Led end-to-end implementation and configuration of ERP modules from scratch, including HRMS, Procurement & Inventory, Finance & Accounting, Payroll, Digital Campus, User Access, and Reporting & Communication.
Drove high user adoption by delivering role-based training, user guides, and post-implementation support across business functions.
Supported legacy system migration to a modern ERP platform, ensuring data integrity, minimal disruption, and improved operational efficiency.
Troubleshot ERP functional and performance issues, applying strong problem-solving skills to resolve incidents and optimize system stability.
Developed and delivered customized reports and dashboards using advanced reporting tools, enabling data-driven decision-making for stakeholders.
Created and maintained comprehensive functional, technical, and operational documentation to support ongoing maintenance and future enhancements.
Business Analyst
Infosys Pune Project - CMACGM
12.2017 - 06.2018
- Business Analyst / SAP Functional Analyst
Implemented container load capacity functionality, enabling real-time validation and enforcement of shipment capacity constraints.
Worked on SAP BOPF (Business Object Processing Framework) to support business logic, validations, and system behavior enhancements.
Utilized LSMW to control UI input data, integrate backend changes through code, and synchronize updates with the user interface.
Designed and supported dynamic UI behavior where port selection displays corresponding business partner space allocations and container load capacities, triggering system warnings when limits are exceeded.
Performed gap analysis between current and target-state processes to identify improvement opportunities and system enhancements.
Collaborated with stakeholders, developers, and cross-functional teams to define clear requirements, streamline delivery, and drive continuous process improvement.
Business Analyst
Metro Cash&Carry,Infosys Pune
08.2015 - 11.2017
- Business Analyst / Techno-Functional Consultant
Applied Strategic Business Analysis and Agile methodologies to drive requirement elicitation, stakeholder analysis, data modeling, wireframing, mockups, and prototype creation.
Translated stakeholder requirements into comprehensive deliverables including BRD, FRD, RTM, functional specifications, user stories, use cases, process flows, and data/data-flow models.
Provided functional and technical solutions to support business growth, working closely with clients, project managers, and development teams as the primary point of contact.
Performed deep-dive production and application issue analysis, resolving high-priority defects within SLAs and providing effective month-end and year-end support.
Contributed as part of the development team by delivering invoice enhancements, reports, tables, dialog programs, function modules, and interfaces; led development of a GST-compliant invoice import program (India GST) for accurate tax calculation.
Education
Bachelor of Technology - Computer Science and Engineering
Nirma University
05.2015
Skills
Agile Software Methodology-Azure DevOps,Jira and Basecamp
Certification
Certified Scrum Product Owner(CSPO) by Scrum Alliance
E-commerce Experience
- Have hands-on experience into Order and Inventory Management Systems.
- Have worked on Procurement of Goods, Creation of PO(Purchase Order ) and PRs(Purchase Requisition), Shipping methodologies,types of product categorization
- Order management and back-orders, Inventory management and automation of PO and PR generation.
- Have hands-on experience in Shopify, woo-commerce and Amazon seller platforms
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Led team to meet 90% of SLAs by streamlining business processes and identifying areas for improvement.
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Developed an organizational change management strategy for 150 employees as a Lead Analyst.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Earned the Circle of Excellence Award for 2 years in a row for documenting, redesigning and improving business processes.
Affiliations
- Agile Software Methodology-Azure DevOps,Jira and Basecamp
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Figma
MS Office
SQL
Python, R Programming
Basecamp
Azure AI
Maria AI
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Bilingual or Proficient (C2)
Interests
Analysis of business, project success, leading a team
Timeline
Sr. Business Analyst
Capita
08.2021 - 04.2025
Business Analyst
Globalvox
09.2019 - 10.2019
ERP Analyst & Business Analyst
Anant National University Project- TCSION
08.2018 - 05.2019
Business Analyst
Infosys Pune Project - CMACGM
12.2017 - 06.2018
Business Analyst
Metro Cash&Carry,Infosys Pune
08.2015 - 11.2017
Bachelor of Technology - Computer Science and Engineering
Nirma University