Ekta Humane

• Delivered exceptional technical support, resolving mobile network issues for UK-based customers, ensuring high satisfaction and retention.
• Troubleshot network connectivity and performance issues, providing prompt solutions to meet customer needs.
• Maintained detailed records of customer interactions and technical issues using CRM systems to streamline follow-ups and issue resolution.
• Fostered strong customer relationships through proactive communication, consistently exceeding service level targets.
• Achieved a customer satisfaction score of 90+% based on feedback and resolution time.

Secondment Trainer
2020 – 2024

• Trained and mentored new hires on technical skills and customer service best practices.
• Delivered hands-on training sessions and provided on-the-job support to ensure smooth integration into their roles.
• Led floor support, troubleshooting issues faced by trainees, enabling them to complete OJT and excel in their positions.
• Collaborated with team leads to develop and refine training materials, enhancing learning outcomes for new employees.

• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Resolved customer complaints promptly and efficiently.
• Developed strong customer relationships to encourage repeat business.

• Resolved customer complaints promptly and efficiently.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Strengthened customer retention by offering discount options.