Ekta Jha
Delhi
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
JP Morgan
Mumbai
05.2024 - 12.2025
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Collaborated with cross-functional teams to enhance fraud detection methodologies and risk management practices.
- Assessed customer and client data to detect potential fraud risks.
- Surpassed sales goals through implementation of successful marketing strategies.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
Sales Associate
Tech Mahindra
Mumbai
07.2023 - 03.2024
- Handled returns and exchanges according to company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Developed promotional strategies to increase sales volume.
- Worked with fellow sales team members to achieve group targets.
Customer Care Representative
HSBC
Bangalore
08.2021 - 04.2022
- Taking calls on daily basis and troubleshooting customer issues
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Collaborated with other departments to resolve problems related to customer accounts.
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
- Negotiated payment plans with clients experiencing financial difficulties, reducing bad debt.
- Monitored account performance, identifying issues and implementing corrective actions as needed.
- Surpassed sales goals through implementation of successful marketing strategies.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Supported customers to maintain positive relationships throughout and following sales processes.
Customer Service Associate
Firstsource Solutions Limited
Bangalore
01.2015 - 11.2016
- Worked as customer service associate and customer's in providing quick resolutions
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided product recommendations based on customer needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted available products and services to customers during service, account management and order calls.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Bachelor of Journalism - Journalism And Mass Communication
Amity University
Noida 04-2023
Bachelor of Computer Applications - Computer Applications Development
Omega Institute of Management And Technology
Delhi04-2017
Higher Secondary - commerce
AN College
Patna04.2013
Matriculation -
Air Force School
Hebbal Bangalore04.2011
Skills
- Fraud investigation
- Account management
- Incident reporting
- Team collaboration
- Problem solving
- Activity monitoring
- Case management
- Transaction review
- Verbal and written communication
- Call management
- Telephone and email etiquette
- Banking operations
- Account information review
- Multitasking Abilities
- Sales strategies
- Order processing
- Upselling techniques
- Point-of-sale system
- Sales and upselling
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Hobbies and Interests
- Playing Badminton
- Cooking
- Video and photo editing
- Reading Novels
Timeline
Customer Care Representative
JP Morgan
05.2024 - 12.2025
Sales Associate
Tech Mahindra
07.2023 - 03.2024
Customer Care Representative
HSBC
08.2021 - 04.2022
Customer Service Associate
Firstsource Solutions Limited
01.2015 - 11.2016
Bachelor of Journalism - Journalism And Mass Communication
Amity University
Bachelor of Computer Applications - Computer Applications Development
Omega Institute of Management And Technology
Higher Secondary - commerce
AN College
Matriculation -
Air Force School
Similar Profiles
Sophie McDonaldSophie McDonald
Software Engineer at JP MorganSoftware Engineer at JP Morgan
Yolanda HarrisYolanda Harris
Lockbox Remittance Processor (Extraction Team) at JP MorganLockbox Remittance Processor (Extraction Team) at JP Morgan
Matthew ArnellaMatthew Arnella
Investment Associate at JP MorganInvestment Associate at JP Morgan