Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Ekta Kumari

Noida

Summary

Dynamic Fraud Analyst with proven success at Aujas Cybersecurity, achieving an 95% resolution rate in investigations And Data Analysis. Expert in transaction monitoring and fraud management, leveraging strong analytical problem-solving and communication skills to detect and mitigate risks effectively. Proficient in CRM systems and data analytics, driving impactful results in fraud prevention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fraud Analyst | Consultant

Aujas Cybersecurity
Gurgaon
03.2023 - Current
  • Conduct thorough investigations (95% resolution rate) to resolve grievances related to suspected fraud.
  • Identify and analyze fraudulent activities (95% accuracy), detecting patterns and inconsistencies using structured data analysis.
  • Review and research evidence, and documents to assess overall case information, and identify anomalies.
  • Design and implement strategies to detect suspicious transactions and monitor fraud trends using Excel, SQL queries, and reporting tools.
  • Prepare and submit detailed investigation reports, conveying results clearly and accurately.
  • Collaborate with cross-functional teams to assess and mitigate fraud risks, ensuring data-driven decisions.
  • Perform complex, in-depth investigations on CRM grievances using data pulled from internal systems.
  • Used Excel for data mapping, VLOOKUP, Text to Columns, multilevel sorting, conditional formatting, and pivot tables.
  • Applied SQL (SELECT, WHERE, JOIN, GROUP BY, ORDER BY) for querying and analyzing structured data sets in investigations.
  • Familiar with using the CRM portal, the Service Request Portal, and internal mailing systems associated with the Government of India.
  • Basic knowledge in Power BI for creating dashboards and visualizing fraud trends.

Fraud Analyst | Senior Associate

Genpact
Gurgaon
02.2022 - 03.2023
  • Performed Transaction Monitoring for Banking Customers (USA).
  • Hands on experience in tools like Visa Resolve Online (VROL)/ Galileo for Payment Fraud Risks.
  • Prepare detailed Reports/ KPI's and presentations summarizing research findings and making recommendations to stakeholders.
  • Monitored and reviewed transactions for potential fraud using specialized tools.
  • Ensured accurate decisions on chargeback, approvals, and denials.
  • Maintained performance trackers, consistently meeting all set targets.

Fraud Analyst | Research Associate

Pinkerton
Gurgaon
03.2019 - 03.2021
  • Performed identity verifications (Email, PAN, TAN) and created verification reports.
  • Compiled data from multiple sources for fraud research and analysis.
  • New company Verification/ Reports using multiple websites like Whois Search.
  • End to End Employee/ Company verification and reporting services.

Fraud Analyst

Quattro Global Services
Gurgaon
07.2017 - 02.2019
  • In Credit Card Recovery, adjusted fraud or valid transactions and balanced customer accounts.
  • Worked on multiple queues in recovery. Monitored debit card transactions to mitigate fraud losses based on red and green flags.
  • Identified fraud and blocked or unblocked cards as necessary. Ensured all performance parameters were met daily, weekly, and monthly.
  • Regularly met daily targets for APH.
  • Analysis on Transaction histories, user behavior patterns, and external data sources are analyzed to spot suspicious patterns such as large transactions, unusual purchasing habits, and purchases in unusual areas.
  • Managed fraud recovery efforts, adjusting transactions and managing customer accounts.
  • Identified potential fraud flags in debit card transactions, blocking/unblocking cards as needed.

Process associate

Avantha Business Solutions
Gurgaon
03.2016 - 03.2017
  • Maintained client records and created summarized reports for client analysis.
  • Reviewing existing processes to lead system updates, and collaborating with team members to streamline and improve processes.
  • Complying with production process safety and quality guidelines, and ensuring accuracy and efficiency in data entry, analysis, and reporting.
  • Contributing to the development of process documentation and training materials/ Identifying, researching, and resolving problems.

Education

B.Tech - Computer Science and Engineering

MDU Rohtak
Rohtak, Haryana
06.2014

Skills

  • Microsoft Windows expertise
  • Operating systems knowledge
  • Transaction monitoring and chargeback
  • Fraud investigation and management
  • CRM systems (Falcon, VROL)
  • Credit card recovery strategies
  • MS Office suite skills
  • Research and analysis
  • Financial fraud analysis
  • Risk management and compliance
  • Anti-money laundering (AML)
  • Know Your Customer (KYC)
  • Regulatory risk assessment
  • Data analytics proficiency
  • SQL and Excel expertise
  • Google Sheets and Power BI basics
  • Galileo, Incode, LexisNexis familiarity
  • Analytical problem-solving skills
  • Communication and interviewing skills
  • Suspicious transaction tracking ability
  • Research and documentation skills
  • Report writing and presentation skills

Certification

Anti-money laundering concepts: AML, KYC, and compliance

Business analysis fundamentals

The Complete SQL Bootcamp: Go From Zero to Hero

Timeline

Fraud Analyst | Consultant

Aujas Cybersecurity
03.2023 - Current

Fraud Analyst | Senior Associate

Genpact
02.2022 - 03.2023

Fraud Analyst | Research Associate

Pinkerton
03.2019 - 03.2021

Fraud Analyst

Quattro Global Services
07.2017 - 02.2019

Process associate

Avantha Business Solutions
03.2016 - 03.2017

B.Tech - Computer Science and Engineering

MDU Rohtak

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