Ekta Ladrick
Noida
Summary
Experienced Salesperson with a demonstrated history of working in the packaging industry and ecommerce industry, Skilled in Team management, Sales management , Public Speaking, Management, Direct Sales and lead generation, Strong sales professional.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Holostik India Limited Company
04.2023 - Current
- Handling Presales team.
- Engage with customers by email, live chat, phone, and social media.
- Creating reports, analyzing, interpreting and presenting data.
- Assist with challenging client interactions.
- Handled new customer queries and concerns
- Work closely with the sales team on proposals and pitches for business.
- Overseeing the activities and performance of the team.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Manage critical, high impact escalated customer cases to ensure a timely resolution and minimize legal and financial risks.
Pre Sales Specialist
Holostik India Limited Company
08.2020 - 03.2023
- Identifying suspects and converting them to prospects by thorough analysis of both.
- In‑bound and Out‑bound database and contacting them through various online sources with regular follow‑ups.
- Product solutions, introduction, certifications & right content are shared as per prospect queries and giving them thorough details to covert the cold lead into warm/hot lead.
- Regular sharing of blogs, news and other social media posts so that prospects can have an update on all the relevant details/information on anti‑counterfeiting products & solutions.
- Proactive actions taken on all Inquiries that are received via different Inbound sources.
- Acted as a single point of contact/interface between premature leads and sales.
- Worked towards New Customer Acquisition for the organization which resulted in increase of Holostik's customer Base.
- Follow‑ups taken on disqualified leads and measures taken to re‑qualify them
- Software Used - Salesforce.
Associate Senior Executive
Info Edge Naukri.com
04.2018 - 08.2020
- To promote company's product/services through excellent customer service.
- Ensure high level of customer satisfaction through excellent sales service.
- Identifying customer's need and pitching job seekers to buy Naukri fast‑forward paid services.
- Working with job seekers and educating them on how paid services can boost their profile on naukri.com.
- Serve as the point of contact for client accounts and identify value-added services to drive customer success.
- Improved use of upselling and Cross selling techniques to increase sales.
- Help the company generate revenue planning, strategizing and executing given task.
- Help the customer in meeting their requirement by assessing their needs and helping them find the right product or service.
Customer Service Executive
Concentrix Company
05.2017 - 03.2018
- Memorized all company products and services to be able to answer customer questions quickly and efficiently.
- Resolve the queries of the client.
- Manage large amounts of incoming phone calls.
- Handle highly escalated customers via polite communication and issue-resolution skills.
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
Education
Post Graduation Diploma In Management - Business Management
Narsee Monjee Institute of Management Studies
Pune, MH06.2023
Master of Public Health -
Sam Higginbottom Institute of Agriculture
Allahabad06.2016
Bachelor of Arts - Economics
Kumaun University Almora
Almora06.2014
Advance Diploma - Software Education
Kumaun University
Almora06.2014
Skills
- Problem Solving
- Adaptability
- Outgoing & Self‑Starter
- Communicator
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
- Leadership
- Polite and friendly
- Upselling
- Excellent people skills
- Client Service
- Relationship building
Key Impact Areas
- Lead generation
- Cold Calling
- Lead Nurturing
- Customer Retention
- Email Marketing
- Sales Pitch Negotiation
- Client Service
- Team Handling
Technology Used
- Salesforce
- Sales Navigator
- Pardot
- Advanced Excel
- India Mart
- Hunter.io
- Lusha
- B2B Database
- FundOdata
- Knowlarity
Technical Skill
- Microsoft Office
- Power BI
Achievements
- National table‑tennis player and participated in Table tennis and badminton tournaments held at school and college level.
- Took part in north zone university level table‑tennis tournaments.
- Involved in various cultural activities held at School and College level.
Languages
Hindi
English
VOLUNTEER
The Leprosy Mission Almora (2016)
- I have completed 6 months internship in the hospital and during internship.
- I have learnt how to handle the different activities of the management.
Interest
- Dancing
- Every kind of sport
- Capturing moments
- Exploring distant
https://www.linkedin.com/in/ekta-ladrick-10a000b0/
Timeline
Assistant Manager
Holostik India Limited Company
04.2023 - Current
Pre Sales Specialist
Holostik India Limited Company
08.2020 - 03.2023
Associate Senior Executive
Info Edge Naukri.com
04.2018 - 08.2020
Customer Service Executive
Concentrix Company
05.2017 - 03.2018
Post Graduation Diploma In Management - Business Management
Narsee Monjee Institute of Management Studies
Master of Public Health -
Sam Higginbottom Institute of Agriculture
Bachelor of Arts - Economics
Kumaun University Almora
Advance Diploma - Software Education
Kumaun University
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