Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ekta Malhotra

Client Servicing Manager
Delhi
Ekta Malhotra

Summary

Objective: To secure a position as a Client Servicing Manager at a reputable company, where skills and experience can be utilized to build long-term relationships with clients and drive business growth.

Summary: Highly motivated and results-driven Client Servicing Manager with [Number of years] years of experience in managing client relationships, providing exceptional customer service, and achieving business objectives. Possesses excellent communication, interpersonal, and problem-solving skills, with a proven ability to handle multiple tasks and projects under tight deadlines.

Overview

12
years of professional experience
1
Certification
1
Language

Work History

EKCS
Gurugram

Client Servicing Manager
08.2017 - Current

Job overview

  • Managed a team of 16 client service representatives and oversaw all client communications and relationships for the company.
  • Developed and executed client servicing strategies to meet business goals and enhance customer satisfaction.
  • Monitored client feedback and resolved issues promptly to ensure customer retention and loyalty.
  • Analysis to identify customer needs and preferences and provided recommendations for product and service improvements.
  • Collaborated with sales and marketing teams to identify opportunities for upselling and cross-selling to existing clients.
  • Maintained accurate records of all client interactions, transactions, and communications.
  • Prepared and presented regular reports on client servicing activities and outcomes to senior management.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Scheduled and attended meetings with clients and prospective clients as requested.

Serco India Pvt Ltd
East Delhi

Client Servicing Specialist
01.2015 - 08.2017

Job overview

  • Worked closely with clients to understand their needs and requirements and provided personalized support to meet their expectations.
  • Communicated regularly with clients via phone, email, and in-person meetings to build strong relationships and ensure customer satisfaction.
  • Resolved client complaints and issues in timely and professional manner to maintain high levels of client retention and loyalty.
  • Coordinated with internal departments, including sales, marketing, and operations, to ensure smooth delivery of products and services to clients.
  • Developed and maintained detailed client profiles and account records to facilitate effective communication and follow-up.
  • Provided knowledgeable service and support for all customer needs.

Radisson Blu Hotel
Delhi

Client Servicing Coordinator
02.2011 - 01.2015

Job overview

  • Managed a portfolio of [Number] key client accounts, including mid-sized businesses and non-profit organizations.
  • Collaborated with cross-functional teams to execute on marketing and advertising campaigns to drive new business and improve customer retention.
  • Led weekly client meetings to provide updates on account performance and discuss new opportunities for growth.
  • Built and maintained relationships with key stakeholders and decision-makers within client organizations.

Education

Lady Khalsa College
Delhi

Bachelor of Commerce from Accounts
2006-05

University Overview

Aviation And Hospitality Management
Delhi

Aviation And Hospitality from Aviation And Hospitality, Client Servicing
2008-01

University Overview

Skills

  • P > Strong leadership and team management abilities
  • P > Problem-solving and analytical thinking skills
  • P > Customer-focused mindset
  • P > Strong attention to detail and time-management skills
  • P > Project oversight
  • P > Strategic planning
  • P > Budgeting
  • P > Attention to Detail

Certification

Professionally certified with one year diploma in Aviation And Hospitality Management

Timeline

Client Servicing Manager
EKCS
08.2017 - Current
Client Servicing Specialist
Serco India Pvt Ltd
01.2015 - 08.2017
Client Servicing Coordinator
Radisson Blu Hotel
02.2011 - 01.2015

Professionally certified with one year diploma in Aviation And Hospitality Management

01-2007
Lady Khalsa College
Bachelor of Commerce from Accounts
Aviation And Hospitality Management
Aviation And Hospitality from Aviation And Hospitality, Client Servicing
Ekta MalhotraClient Servicing Manager