IVJOT SINGH
New Delhi
Summary
Dynamic sales professional with expertise in customer relationship management and POS operation, honed at Delhi Duty Free Ser
vices Pvt. Ltd. Proven track record in driving sales and enhancing customer satisfaction through exceptional service and upselling techniques. Adept at leveraging superb time management to exceed targets and maintain high visual merchandising standards. Customer
focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Sales Associate
GMR DELHI DUTY FREE
NEW DELHI
07.2025 - Current
- Assisted customers with product selection and inquiries.
- Adhered to store policies and safety regulations consistently.
- Participated in training sessions for new sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- TRAVEL RETAIL IGIA AIRPORT
Sales Associate
Delhi Duty Free Services Pvt. Ltd.
Delhi
05.2024 - 07.2025
- Company Overview: Travel Retail, IGIA T3 Delhi
- Assist customers with product selection across various categories including luxury goods, fragrances, cosmetics, alcohol, and travel essentials.
- Stay updated on promotions, loyalty programs, and product knowledge to drive sales and meet individual and store targets.
- Operate POS systems accurately for cash and card transactions, tax-free processing, and refunds.
- Maintain visual merchandising standards and ensure shelves are well-stocked and displays are organized.
- Travel Retail, IGIA T3 Delhi
Foreign Currency Exchange
Currency Exchange
Delhi
06.2020 - 01.2024
- Company Overview: Dehli
- Maintained accurate records of daily production levels, ensuring consistency in reporting and tracking progress towards goals.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Handled foreign currency and performed currency transaction reports.
- Sought and sold currencies on foreign exchange markets.
- Overview currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Counted and packaged currency and coins.
- Dehli
Education
Graduation - B.A -
Delhi University
01.2022
10th & 12th -
Sarvodya Bal Vidyalya
Chand Nagar01.2017
Skills
- Sales techniques
- POS operation
- Customer relationship management
- Sales forecasting
- Upselling
- Customer service
- Product sales
- Excellent people skills
- Superb time management
Languages
- English
- Hindi
- Punjabi
Personal Information
- Hobbies: Traveling, Reading books, Bike riding
- Father's Name: Narinder Singh
- Mother's Name: Harjeet Kaur
- Date of Birth: 11/18/99
- Nationality: Indian
- Religion: Sikh
Timeline
Sales Associate
GMR DELHI DUTY FREE
07.2025 - Current
Sales Associate
Delhi Duty Free Services Pvt. Ltd.
05.2024 - 07.2025
Foreign Currency Exchange
Currency Exchange
06.2020 - 01.2024
Graduation - B.A -
Delhi University
10th & 12th -
Sarvodya Bal Vidyalya