Ekta Nirdosh
Group Leader
Ghaziabad
Summary
Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Step Up Assistant Manager
EXL Service
07.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Subject Matter Expert
Wipro BPO
12.2009 - 06.2017
Senior Associate
Microsoft Regional Educational Service Center
10.2008 - 12.2009
Education
Bachelor of Arts -
University Of Delhi
04.2001 -
Skills
Team leadership
Operations management
Problem-solving
Task delegation
Time management
Customer service
Team collaboration
Staff supervision
Timeline
Step Up Assistant Manager
EXL Service
07.2017 - Current
Subject Matter Expert
Wipro BPO
12.2009 - 06.2017
Senior Associate
Microsoft Regional Educational Service Center
10.2008 - 12.2009
Bachelor of Arts -
University Of Delhi
04.2001 -
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