Ekta Rajput
Ahmedabad
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
The Trojan Horse (The Greeks Are Inside)
Grand Bay
04.2024 - 07.2024
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
Happy Rajah Restaurant
GRAND BAY
07.2023 - 03.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
FOUNDATION OF HOTEL MANAGEMENTS
OPEN UNIVERSITY
MAURITIUS05-2024
B COM
GUJARAT UNIVERSITY
KHAMBHAT04-2013
HSC
S D KAPADIA SCHOOL
KHAMBHAT03-2010
SSC
S D KAPADIA SCHOOL
KHAMBHAT03-2008
Skills
- Appointment Scheduling
- Account updating
- Report Generation
- Inbound and Outbound Calling
- Call Management
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
The Trojan Horse (The Greeks Are Inside)
04.2024 - 07.2024
Customer Service Representative
Happy Rajah Restaurant
07.2023 - 03.2024
FOUNDATION OF HOTEL MANAGEMENTS
OPEN UNIVERSITY
B COM
GUJARAT UNIVERSITY
HSC
S D KAPADIA SCHOOL
SSC
S D KAPADIA SCHOOL
Similar Profiles
Maghesen CadervalooMaghesen Cadervaloo
Restaurant Waiter at The Trojan Horse LtdRestaurant Waiter at The Trojan Horse Ltd
Kennady TownsendKennady Townsend
Server at Greeks PizzeriaServer at Greeks Pizzeria
Alexander ErgasAlexander Ergas
Audio Engineer at Good Will GreeksAudio Engineer at Good Will Greeks