Ekta Rokade
Thane
Summary
Dynamic Account Supervisor at Jp Morgan India PVT Limited with a proven track record in project management and team building. Successfully enhanced process efficiency and fostered a culture of continuous improvement. Adept at conflict resolution and analytical thinking, driving exceptional results in customer service and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Supervisor
Jp Morgan India PVT Limited
12.2023 - Current
- Managed conflict resolution within the team to maintain a positive work environment.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Analyzed key performance indicators to identify effective strategies.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Account Specialist
Jp Morgan India PVT Limited
12.2021 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Senior CSR
Firstsource Solutions
01.2021 - 11.2021
- Jefferson Capital Systems LLC (Debt Collections)
Flight Attendant
AIR INDIA LTD.
04.2016 - 11.2020
Education
HSC -
Mumbai University
BBA - Finance
Sikkim Professional University
Skills
- Project management
- Process improvement
- Team building
- Deadline driven
- Agile
- Self-motivated
- Servant leadership
- Analytical thinking
Personal Information
- Age: 31
- Gender: F
Accomplishments
- Team of the month - December 2024
- Lowest AHT - 2022
Certification
- Certified Scrum Master - CSM
Projects
- CSAT Ambassador - Customer Obsession
- Raise The Bar - Trainer for New Hires
- Universal Survey
- Thinkinfinity
- COE (Circle of Excellence) Recognition
Timeline
Account Supervisor
Jp Morgan India PVT Limited
12.2023 - Current
Account Specialist
Jp Morgan India PVT Limited
12.2021 - 11.2023
Senior CSR
Firstsource Solutions
01.2021 - 11.2021
Flight Attendant
AIR INDIA LTD.
04.2016 - 11.2020
HSC -
Mumbai University
BBA - Finance
Sikkim Professional University
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