Ekta Singh

• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

· Work closely with stakeholders on key strategic priorities by conduction a Learning Need Analysis.

· Work with business to identify technical learning needs, formulate schedules, plan, and deliver multiple training sessions using affinity mapping.

· Organize bootcamps for new joiners, freshers and leadership development

· Designed and led the launch of the first technical academy in PayPal, “The PayPal Cloud Academy” with a persona-based learning journey.

• Led cross-functional teams to successfully complete IT projects.
• Trained personnel on use of IT tools and applications.
• Monitored and tracked project progress to support timely completion.
• Generated reports for IT project progress and performance.
• Updated customers and senior leaders on progress and roadblocks.
• Identified and implemented cost-saving measures in IT projects.
• Resolved staff conflicts and identified potential areas of improvement.
• Develop and manage technical competency models and learning paths for partners and sales teams.

• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Prioritized roadmap in order to achieve product goals and metrics.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Coordinated project planning and execution with team members and team leads.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Spearheaded collaborative efforts to bring products to market.
• Reviewed new opportunities to drive business strategy at planning sessions.

· Maintain a current view of training trends and directions and introduce innovative techniques.

· Manage the strategy and implementation of new products being launched in the cloud domain.

· Managed the launch of Oracle University's Go Big program, targeting millions of global customers.

· Worked with assessment centers on the release of Oracle certifications.

· Lead innovation in digital training, distance learning, on-demand learning services, and certification.

• Introduced new methods, practices, and systems to reduce turnaround time.
• Devised processes to boost long-term business success and increase profit levels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforce, and optimize internal policies to maintain responsiveness to demands.
• Analyzed and reported on key performance metrics to senior management.
• Developed and maintained relationships with external vendors and suppliers.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.

• Conducted target market research to scope out industry competition and identify advantageous trends.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and monitored promotional approaches to increase sales and profit levels.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Prepare annual budgets with controls to prevent overages.
• Analyzed industry trends and tracked competitor activities to inform decision-making.

• Delivered technical trainings to corporates based out of different cities in India
• Worked with video production team and developed new training content in various distribution channels.
• Created courseware using online learning management system tool and various graphics and multimedia software programs.
• Designed and delivered web-based, self-directed learning materials.
• utilized a variety of instructional design methodologies to create effective learning experiences.
• I oversaw technical documentation, instruction, and evaluation to meet IT education initiatives.
• Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
• Updated training coursework and requirements according to group and technology changes.
• I served as a second-tier technical resource for the helpdesk and assisted with answering technical questions.

• Investigated system issues and implemented resolutions to reduce downtime.
• Enhanced interfaces to promote better functionality for users.
• Monitored employee tasks to gauge business functions and inefficiencies.
• Educated stakeholders on data protection tactics to reduce breaches.
• Managed Storage and Backups on Windows and UNIX systems

• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Introduced management tools to create and manage virtual server computing environment.
• Adopted cost-effective, useful solutions to implement into current systems.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Led practices of Change Management and Incident Management