EKTA S TIGGA

• Responsible for handling the client visits workshops, sessions and exceptional innovation services delivery by the team
• Effectively communicate with and manage relationships with stakeholders including Accenture leadership on their innovation priorities and needs
• Provide support to business development, sales, and delivery teams to design the approach and deliverables related to client engagements and experiences Technical Experience
• Penchant for Client engagement and Innovation, Strong collaboration stakeholder management across the client-facing, delivery, industry innovation network
• Continuous learner, strong collaborator, People leader, and has knack for creative problem solving and managing programs with varied priorities .Ability to work in an agile and dynamic work environment and seamlessly drive concurrent objective
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

• Skilled at working independently and collaboratively in a team environment.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Developed strong communication and organizational skills through working on group projects.
• Worked well in a team setting, providing support and guidance.
• Managing and monitoring end to end operations within Order to Cash, transition of key processes like cash applications, credits and collections.
• Matching and reviewing invoices and contracts. Work closely with internal teams to resolve customer queries and billing issues.
• Managed the end-to-end O2C process for a $100M business unit, including order management, billing, accounts receivable, and collections .
• Developed and maintained customer accounts, invoices, payment plans, aging reports, and cash application processes.
• Archiving, records retention and audit support. Escalate payment issues from customers effectively and efficiently and on time.
• Negotiating payment arrangements on past due accounts is the core of the collector’s job. Follow up with Customers for Collecting outstanding amounts against invoices.
• Coding Ledger appropriately. Meeting Collection Targets monthly. Provide clear and up to date status of invoices to Leads & Stakeholders.

Employee of the month of August 2019,

Won Award for WOW CALL for the month of March & April 2017.

Highest no of contacts made for the month of May 2017.

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Developed and implemented quality assurance improvements.
• Identifying the errors on calls, report to team leader with proper documentation and make sure to maintain the SLA.
• Established and maintained the monitoring methods of work, procedures and process.

Senior Executive in Claims Recovery Office (Subrogation) for US Client worked in the Demand Package Team and the Arbitration team or processing General Insurance Motor Vehicles claims.

· Accountable for customer files, data with proper understanding of service level agreement (SLA).

· Ensuring prompt resolution of customer queries via calls, emails& Chat.

· Identifying the training needs across levels through mapping skills for team growth.