Elaina Kuhlenschmidt
Indianapolis
Summary
Results-driven Senior Property Claims Resolution Specialist with expertise in complex claims handling, policy interpretation and quality-focused decision making. Known for analytical problem solving, attention to detail and collaborating with peers to improve performance and consistency. Dedicated to driving operational excellence through coaching, process improvement and a commitment to delivering high-quality results.
Overview
9
9
years of professional experience
Work History
Co-Owner
Prime Vending LLC
03.2026 - Current
- Implement inventory tracking and forecasting processes to reduce stockouts and improve efficiency
- Facilitate route planning to enhance operational efficiency, logistics and inventory replenishment
- Develop standardized operating procedures to improve consistency across service routes
- Recruit, train and onboard route personnel
Sr. Claims Resolution Specialist I (Skill 6)
Liberty Mutual Insurance
11.2020 - Current
- Investigate, evaluate, negotiate and resolve complex property claims while ensuring compliance with company policies, state regulations and quality standards.
- Analyze claim facts of loss to make accurate and timely coverage decisions.
- Consistently manage a high-volume caseload while maintaining quality productivity and exceeding customer service expectations.
- Communicate complex claim decisions with policy holders, contractors, attorneys and internal business partners in a clear, professional manner.
- Identify documentation deficiencies and process opportunities to promote more consistency and improve claim quality.
- Assist leadership with complex claim reviews and handling escalated customer concerns.
Customer Care Specialist II, Mentor, Commercial Mid-Age Collector
Navient
08.2017 - 10.2020
- Resolved complex borrower inquiries by analyzing account circumstances and recommending repayment and delinquency resolution options, ensuring compliance with company policies and federal guidelines.
- Consistently ranked in top 10% in CCC Blended for multiple quarters at a time through strong call quality, productivity and customer experience metrics
- Mentored newly trained specialists through ongoing coaching and performance feedback, enhancing quality and consistency in customer interactions..
- Collaborated with peers and leadership to implement best practices, enhancing call quality and fostering a high-performing team environment.
Education
Some College (No Degree) - Business Administration And Management
Ivy Tech Community College
Indianapolis, IN07-2026
High School Diploma -
Fishers High School
Fishers, INSkills
- Complex Claims Analysis
- Claims negotiation
- Policy Interpretation
- Documentation Accuracy
- Process Improvement
- Organization
- Detail orientation
- Negotiation
Timeline
Co-Owner
Prime Vending LLC
03.2026 - Current
Sr. Claims Resolution Specialist I (Skill 6)
Liberty Mutual Insurance
11.2020 - Current
Customer Care Specialist II, Mentor, Commercial Mid-Age Collector
Navient
08.2017 - 10.2020
Some College (No Degree) - Business Administration And Management
Ivy Tech Community College
High School Diploma -
Fishers High School