Elaina Metcalf
Connersville
Summary
Results-driven individual with a solid track record in delivering quality work. Committed to achieving goals and determined to achieve clients ideal results. Actively participates in various continued learning training keeping up to date with all styles, color, cuts, and trends. Has years of experience as a direct care professional providing care to adults with mental and physical disabilities. I have also done many events and conventions for a variety of companies and products as a brand ambassador.
I am seeking an opportunity that I can utilize the skills I already have a well as continue to learn and grow new skills and be an asset to my employer.
Overview
13
13
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Direct Support Professional
Caring Services Inc.
Connersville
03.2022 - 12.2025
- Provided personal care and assistance to clients with daily living activities.
- Developed and implemented individualized care plans for diverse client needs.
- Facilitated social and recreational activities to enhance client engagement.
- Assisted clients in medication management according to prescribed schedules.
- Maintained accurate documentation of client interactions and progress notes.
- Monitored client health and reported changes to healthcare professionals promptly.
- Trained new staff on best practices for client support and safety protocols.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
Brand Ambassador- event staff
US Event Management- Brand Activate
Indianapolis
01.2018 - 10.2024
- Promoted brand awareness through engaging customer interactions at various events.
- Collaborated with marketing teams to execute promotional campaigns effectively.
- Educated consumers about product features and benefits during live demonstrations.
- Assisted in coordinating logistics for on-site events and brand activations.
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Managed relationships with vendors involved in promotional activities.
- Distributed flyers, brochures, and other materials at promotional events.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Increased sales and brand awareness through face-to-face marketing.
- Effectively built relationships with both established and potential customers.
- Conducted product demonstrations to highlight features and benefits.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
- Assisted with crowd management and guest services during events.
- Delivered exceptional customer service to enhance attendee experiences.
- Assisted in setting up and breaking down of the event space.
- Maintained a clean environment by removing trash and debris from around the event area.
- Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
- Ensured that all necessary equipment was available for the duration of the event.
- Distributed promotional materials such as flyers or brochures to attendees.
- Managed registration table, collected tickets, and directed participants to their designated areas.
- Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
- Documented event proceedings through photos or notes for post-event reports.
Salon suite renter
Self employed cosmetologist
Indianapolis
06.2016 - 09.2019
- Completed day-to-day duties accurately and efficiently.
- Proformed all client services and maintained customer loyalty and retention.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Maintained all salon inventory and professional products
- Scheduled, and rebooked salon appointments
- Organized and helped develop and run advertising and new client promos to build new clientele.
- Provide excellent customer services including hair cuts, color, perms, chemical straightening,nails( gel, tips, acrylic overlay,mani and Pedis) waxing- all areas of body, brow shaping and facial waxing, facials and other esthetician services etc.
- Have maintained a constant Indiana state cosmetologist license since 2000.
- Maintained updated knowledge through continuing education and advanced training.
Master stylist
Beauty Brands Salon & Spa
Indianapolis
02.2013 - 10.2016
- Styled clients' hair using cutting-edge techniques and products.
- Educated clients on hair care and maintenance practices.
- Conducted consultations to understand client preferences and needs.
- Recommended hair styles to compliment clients' facial features and coloring.
- Maintained a clean and organized work environment in the salon.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Attended continuing education classes to stay up-to-date on new trends and techniques.
- Performed chemical services such as highlighting, coloring, and perms.
- Cut and styled hair using scissors, razors, clippers, and styling tools.
- Educated clients on proper at-home maintenance of their hairstyles.
- Tracked inventory levels of all supplies used in the salon daily.
- Maintained a clean work area throughout the day by sanitizing equipment.
- Trained junior stylists on advanced styling methods and customer service skills.
- Pre-booked future appointments to increase repeat business.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Trained or supervised other hairstylists, hairdressers and assistants.
Education
Cosmetology License ( Indiana) - Cosmetology
Whitewater Technical Career Center
Connersville , IN 06.1998 - 07.2000
Connersville Sr High School
Connersville , INSkills
- New staff training
- Medication management
- Client daily living assistance
- All aspects of salon including proforming all services
- Works well independently
- Continues to expand skill set and educate by attending continued education classes,training and events
- Enjoys working in ever changing environments and interacting with all new and established clients
- Attention to detail
- First aid and CPR
- ADL support
- Mobility assistance
- Life skills training
- First aid and safety
- HIPAA compliance
- Behavior redirection
- Disability awareness
- Community integration
- De-escalation techniques
- Direct patient care
- Charting and documentation
Certification
- Indiana state licensed Cosmetologist since 4/2000
- Color Specialist and Group Educator - Farouk Systems (CHI)- teaches already licensed hair stylists advanced creative and corrective color - since 7/2009
- #2 stylist in multi-state district 2014
- #3 in district -2013
References
References available upon request.
Timeline
Direct Support Professional
Caring Services Inc.
03.2022 - 12.2025
Brand Ambassador- event staff
US Event Management- Brand Activate
01.2018 - 10.2024
Salon suite renter
Self employed cosmetologist
06.2016 - 09.2019
Master stylist
Beauty Brands Salon & Spa
02.2013 - 10.2016
Cosmetology License ( Indiana) - Cosmetology
Whitewater Technical Career Center
06.1998 - 07.2000
Connersville Sr High School