IBM Tivoli
Elanchezhiyan P
Scrum Master / PMO / Windows Admin
Chennai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
12
12
years of professional experience
2
2
Certificates
14
14
years of post-secondary education
Work History
Scrum Master
Vodafone UK
05.2018 - 10.2023
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Led sprint reviews and planning meetings to promote full team engagement.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Streamlined release processes through close coordination between development teams and operations staff.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
- Reduced bottlenecks in development process by actively removing impediments and facilitating solutions.
- Monitored and tracked project progress to support timely completion.
- Negotiated and managed project budgets to meet goals.
PMO/Operational Team Lead
Manufacturing, Energy & Resources and Utilities
05.2016 - 04.2018
- Collecting Open/Critical requirements from the overall Account team, Request the skilled resources from Vendors and fulfilling the requirement on priority based
- Act as a connection between Talent Acquisition and operating teams to hire project appropriate resources
- Align people to various projects/teams based on their skills, previous experience, availability budget
- Responsible for maintaining a clean database of candidates, skillsets, experience range, vendor details, and contact information
- Always do understand each new Open Position/MOT and the skillsets required and draft a list of initial level screening questions to qualify a candidate
- Improve overall profitability of the business by deploying the right resource at the right cost at the right time
- Raise and track issues and conflicts, remove barriers, resolve issues of medium complexity, and escalate to the appropriate level when required
- Work closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory-based best practices
- Gather Non-Compliance associate’s course detail, mandatory trainings, pledge details, and share relevant information to Account SPOCs, Delivery Managers and Leadership Team to drive complete
- Host Weekly, Fortnight and Periodic calls with the Leadership team and Cluster heads for initiatives and critical parameters
- Use to Provide clear leadership information for the development of an environment focused on quality
- Collaborated with management and practice teams to achieve most efficient and accurate quality assessments
- Reports and escalates progress/issues to management, as needed
- Assists in developing detailed project plans and schedules projects, including goals, risks and resource allocation
- Monitors project results for significant deviations
- Contributes to vendor and client relations to ensure that service expectations are developed and met
- Maintains regular contact with clients and coordinates and reports on project progress and accomplishments
- Works with all required functions and groups to effectively plan and execute the project
- May coordinate resources across organizational boundaries
- Meeting with project team members to identify and resolve issues
- Submitting project deliverable and ensuring that they adhere to quality standards
- Preparing status reports by gathering, analyzing and summarizing relevant information
- Identify project needs and develop a detailed timeline for completion
- Coordinate a project management team and delegate tasks
- Monitor expenditures and create detailed reports for upper management
- Keep track of a projects progress and ensure its completion before the deadline
- Responsible as the primary point of contact for vendor coordination
- Create an organization-wide resource plan to consolidate available team members, ensure resource visibility to opportunity owners, evaluate fitment, and propose opportunities across business units.
Windows Server Administrator
Puducherry Data Centre
08.2014 - 03.2016
- Data center Process
- Planning, Installing, and Maintaining of Data center Devices in racks
- Keeping all the devices up in areas of health, space, memory, and performance on daily basis through the Syslog server
- Effectively plan, install, configure, and optimize IT infrastructures to achieve high availability and performance
- Use to pre-plan the patch/migration activities by testing in Staging/Test server before Production and Go-Live as per Change management process
- Created a highly scalable, distributed system for running Web applications and Web services by working with developers
- Have automated the webserver/Application backup and then checking it manually by restoring from SAN
- Supervise efficient application of various window patches and security controls
- Patch deployment (Planning, Scheduling, and deploying) to servers and desktops using IBM Tivoli Provisioning Manager (TPM server) after getting the proper approval from customers and rollback, if needed
- Experienced in Remote Administration using dameware and citrix
- Knowledge & working experience on DNS & Active Directory
- Antivirus management – Trend Micro for both desktop and servers
- Hosting applications through IIS in cloud web servers and have strong knowledge of IIS
- Have setup/configured a Hyper-V server dedicatedly for an application
- Provisioning spaces (LUNS) to servers from SAN
- Cluster management to provide failover
- Creating Root Cause Analysis (RCA) reports for Incidents
- Incident/Problem Management and Resolution within SLA, Effective handling of Production Issues and Escalations
- Providing on-call support to the team and submitting weekly, monthly, quarterly, and yearly basis reports to auditors (Deloitte)
- Certificate Management in IIS for making sites secure
- Proxy server (Trend Micro-Web Gateway) for internet security and audit.
- Participated in cross-functional collaboration efforts that focused on improving overall IT service delivery quality and efficiency.
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
- Improved overall network security through regular patch management and vulnerability assessments.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Planned and implemented upgrades to system hardware and software.
End-User Service Support
Petco
04.2012 - 06.2014
- Raise Incidents, Change requests and assign as per the customer workflow
- Troubleshoot basic network connectivity issues
- Remote using DameWare to communicate user machines
- Active Directory- Adding & deleting user accounts
- Communicate with clients and follow-up on all open and pending tickets
- Ad-hoc troubleshooting and support for user queries
- Management of processes and interfaces between all IT areas with a primary focus on providing business support
- Scheduling customer provided banking scripts
- Locate root cause of technical errors and implement solutions promptly
- Ensured that only approved and validated changes are incorporated.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Adding Users and Groups, Managing files and folder permissions
- Configuring and Troubleshooting of DNS
- Handling Technical Related Reports on a Daily, Weekly & Monthly basis
- Ensured quick and successful problem resolution by phone and email
- Manage Domain environment for applications through remote support
- Inventory management
- Working with the network support team to troubleshoot and resolve backup problems
- Handling the user’s calls
- Created and assigned tickets to technicians for service issues from CCM
- Following UP with the support team for user-related issue
- Responding to client support requests
- Follow up with clients to ensure their systems are functional.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Engineering -
Coimbatore Institute of Technology
06.2007 - 04.2021
Skills
Installation, configuring and troubleshooting 2003,2008 and 2012 servers
Support/Troubleshoot applications
Adding Users and Groups, Managing files and folder permissions
Keeping all the devices up in areas of health, space, memory, and performance on daily basis through the Syslog server
Handling Remedy ticketing tool Assigning the tickets to the concerned person and solving the tickets as per SLA
Capable of resolving critical software and application issues in a time-sensitive manner
Effectively plan, install, configure, and optimize IT infrastructures to achieve high availability and performance
FTP, LAN, WAN, Active Directory, Remote Desktop, DNS, and VPN
Team Management
Leadership
Collaboration
Organization
Certification
EXIN ITIL V3 foundation
Accomplishments
- Quick learner award provided by senior digital VP, Petco
- Appreciation received from Pondicherry Governor's secretary for installing Linux based application in Windows using Xampp
- Received accolade for clearing prolonged bug in Oracle application by senior VP, Vodafone
Software
CA Workload Monitoring
Rundeck
ITSM
Netapp
Timeline
Scrum Master
Vodafone UK
05.2018 - 10.2023
PMO/Operational Team Lead
Manufacturing, Energy & Resources and Utilities
05.2016 - 04.2018
Windows Server Administrator
Puducherry Data Centre
08.2014 - 03.2016
End-User Service Support
Petco
04.2012 - 06.2014
Bachelor of Engineering -
Coimbatore Institute of Technology
06.2007 - 04.2021
Designation
- IT Analyst
Currentorganization
Tata Consultancy Services (Sep'2011 - Oct'23)
Personal Information
- Total Experience: 12 Yrs
- Joining Status: Immediate
- Date of Birth: 11/20/89
Designation
- IT Analyst
Currentorganization
Tata Consultancy Services (Sep'2011 - Oct'23)
Personal Information
- Total Experience: 12 Yrs
- Joining Status: Immediate
- Date of Birth: 11/20/89
- Gender: Male
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.