IBM Tivoli
Elanchezhiyan P
Scrum Master / PMO / Windows Admin
Chennai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
12
12
years of professional experience
2
2
Certificates
14
14
years of post-secondary education
Work History
Scrum Master
Vodafone UK
05.2018 - 10.2023
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Led sprint reviews and planning meetings to promote full team engagement.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Streamlined release processes through close coordination between development teams and operations staff.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
- Reduced bottlenecks in development process by actively removing impediments and facilitating solutions.
- Monitored and tracked project progress to support timely completion.
- Negotiated and managed project budgets to meet goals.
PMO/Operational Team Lead
Manufacturing, Energy & Resources and Utilities
05.2016 - 04.2018
- Collecting Open/Critical requirements from the overall Account team, Request the skilled resources from Vendors and fulfilling the requirement on priority based
- Act as a connection between Talent Acquisition and operating teams to hire project appropriate resources
- Align people to various projects/teams based on their skills, previous experience, availability budget
- Responsible for maintaining a clean database of candidates, skillsets, experience range, vendor details, and contact information
- Always do understand each new Open Position/MOT and the skillsets required and draft a list of initial level screening questions to qualify a candidate
- Improve overall profitability of the business by deploying the right resource at the right cost at the right time
- Raise and track issues and conflicts, remove barriers, resolve issues of medium complexity, and escalate to the appropriate level when required
- Work closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory-based best practices
- Gather Non-Compliance associate’s course detail, mandatory trainings, pledge details, and share relevant information to Account SPOCs, Delivery Managers and Leadership Team to drive complete
- Host Weekly, Fortnight and Periodic calls with the Leadership team and Cluster heads for initiatives and critical parameters
- Use to Provide clear leadership information for the development of an environment focused on quality
- Collaborated with management and practice teams to achieve most efficient and accurate quality assessments
- Reports and escalates progress/issues to management, as needed
- Assists in developing detailed project plans and schedules projects, including goals, risks and resource allocation
- Monitors project results for significant deviations
- Contributes to vendor and client relations to ensure that service expectations are developed and met
- Maintains regular contact with clients and coordinates and reports on project progress and accomplishments
- Works with all required functions and groups to effectively plan and execute the project
- May coordinate resources across organizational boundaries
- Meeting with project team members to identify and resolve issues
- Submitting project deliverable and ensuring that they adhere to quality standards
- Preparing status reports by gathering, analyzing and summarizing relevant information
- Identify project needs and develop a detailed timeline for completion
- Coordinate a project management team and delegate tasks
- Monitor expenditures and create detailed reports for upper management
- Keep track of a projects progress and ensure its completion before the deadline
- Responsible as the primary point of contact for vendor coordination
- Create an organization-wide resource plan to consolidate available team members, ensure resource visibility to opportunity owners, evaluate fitment, and propose opportunities across business units.
Windows Server Administrator
Puducherry Data Centre
08.2014 - 03.2016
- Data center Process
- Planning, Installing, and Maintaining of Data center Devices in racks
- Keeping all the devices up in areas of health, space, memory, and performance on daily basis through the Syslog server
- Effectively plan, install, configure, and optimize IT infrastructures to achieve high availability and performance
- Use to pre-plan the patch/migration activities by testing in Staging/Test server before Production and Go-Live as per Change management process
- Created a highly scalable, distributed system for running Web applications and Web services by working with developers
- Have automated the webserver/Application backup and then checking it manually by restoring from SAN
- Supervise efficient application of various window patches and security controls
- Patch deployment (Planning, Scheduling, and deploying) to servers and desktops using IBM Tivoli Provisioning Manager (TPM server) after getting the proper approval from customers and rollback, if needed
- Experienced in Remote Administration using dameware and citrix
- Knowledge & working experience on DNS & Active Directory
- Antivirus management – Trend Micro for both desktop and servers
- Hosting applications through IIS in cloud web servers and have strong knowledge of IIS
- Have setup/configured a Hyper-V server dedicatedly for an application
- Provisioning spaces (LUNS) to servers from SAN
- Cluster management to provide failover
- Creating Root Cause Analysis (RCA) reports for Incidents
- Incident/Problem Management and Resolution within SLA, Effective handling of Production Issues and Escalations
- Providing on-call support to the team and submitting weekly, monthly, quarterly, and yearly basis reports to auditors (Deloitte)
- Certificate Management in IIS for making sites secure
- Proxy server (Trend Micro-Web Gateway) for internet security and audit.
- Participated in cross-functional collaboration efforts that focused on improving overall IT service delivery quality and efficiency.
- Managed Active Directory services including user account creation, group policy implementation, and access management to maintain secure environments while providing necessary resources for users.
- Improved overall network security through regular patch management and vulnerability assessments.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Planned and implemented upgrades to system hardware and software.
End-User Service Support
Petco
04.2012 - 06.2014
- Raise Incidents, Change requests and assign as per the customer workflow
- Troubleshoot basic network connectivity issues
- Remote using DameWare to communicate user machines
- Active Directory- Adding & deleting user accounts
- Communicate with clients and follow-up on all open and pending tickets
- Ad-hoc troubleshooting and support for user queries
- Management of processes and interfaces between all IT areas with a primary focus on providing business support
- Scheduling customer provided banking scripts
- Locate root cause of technical errors and implement solutions promptly
- Ensured that only approved and validated changes are incorporated.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Adding Users and Groups, Managing files and folder permissions
- Configuring and Troubleshooting of DNS
- Handling Technical Related Reports on a Daily, Weekly & Monthly basis
- Ensured quick and successful problem resolution by phone and email
- Manage Domain environment for applications through remote support
- Inventory management
- Working with the network support team to troubleshoot and resolve backup problems
- Handling the user’s calls
- Created and assigned tickets to technicians for service issues from CCM
- Following UP with the support team for user-related issue
- Responding to client support requests
- Follow up with clients to ensure their systems are functional.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Engineering -
Coimbatore Institute of Technology
06.2007 - 04.2021
Skills
Installation, configuring and troubleshooting 2003,2008 and 2012 servers
Certification
EXIN ITIL V3 foundation
Accomplishments
- Quick learner award provided by senior digital VP, Petco
- Appreciation received from Pondicherry Governor's secretary for installing Linux based application in Windows using Xampp
- Received accolade for clearing prolonged bug in Oracle application by senior VP, Vodafone
Software
CA Workload Monitoring
Rundeck
ITSM
Netapp
Timeline
Scrum Master
Vodafone UK
05.2018 - 10.2023
PMO/Operational Team Lead
Manufacturing, Energy & Resources and Utilities
05.2016 - 04.2018
Windows Server Administrator
Puducherry Data Centre
08.2014 - 03.2016
End-User Service Support
Petco
04.2012 - 06.2014
Bachelor of Engineering -
Coimbatore Institute of Technology
06.2007 - 04.2021
Designation
- IT Analyst
Currentorganization
Tata Consultancy Services (Sep'2011 - Oct'23)
Personal Information
- Total Experience: 12 Yrs
- Joining Status: Immediate
- Date of Birth: 11/20/89
Designation
- IT Analyst
Currentorganization
Tata Consultancy Services (Sep'2011 - Oct'23)
Personal Information
- Total Experience: 12 Yrs
- Joining Status: Immediate
- Date of Birth: 11/20/89
- Gender: Male
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
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