Elango Annamalai
Chennai
Summary
Accomplished Business Operations Lead with extensive experience in financial management, customer relationship management, and team leadership across the APAC region. Proven track record in enhancing customer satisfaction and retention through strategic analysis and process optimization, demonstrating a commitment to excellence. Expertise in project management and financial reporting is supported by a history of successfully managing large teams and complex operations at IBM India Private Limited and DXC Technology. Notable achievements include a 40% reduction in overdue accounts and streamlined billing processes that significantly improved cash flow, with a strong focus on driving operational excellence and financial growth within dynamic organizations.
Overview
29
29
years of professional experience
2023
2023
years of post-secondary education
5
5
Languages
Work History
Buis.Ops Lead – APAC Consulting
IBM India Private Limited
02.2021 - Current
- Championed customer service excellence, resolving issues swiftly and ensuring high levels of client satisfaction.
- Analysed sales performance data to identify trends, track progress against targets, and formulate strategies for improvement.
- Managed sales pipeline and lead generation efforts, ensuring a consistent flow of opportunities.
- Managed a portfolio of accounts, ensuring high levels of customer satisfaction and retention.
- Utilised CRM systems to track interactions with clients, manage sales pipeline, and optimise sales processes.
- Provided training and mentorship to new sales staff, sharing knowledge and best practices to enhance team performance.
- Contacted customers after sales to assess satisfaction and offer additional products and services.
- Oversaw sales budget, meticulously tracking expenditures and identifying cost-saving opportunities without compromising on quality.
Squad Leader Quote 2 Cash Operations
IBM India Private Limited
12.2018 - 01.2021
- Implemented robust credit control systems, minimising risk of bad debt and enhancing financial security.
- Reviewed and updated credit and collection policies to reflect changing economic conditions and business needs.
- Analysed financial data to identify trends and implemented strategies to reduce outstanding balances.
- Spearheaded project to automate invoice reminders, reducing manual tasks and improving payment turnaround times.
- Mediated between customers and finance department, resolving complex billing issues and ensuring customer retention.
- Negotiated with clients on payment terms, effectively reducing overdue accounts by 40% within first year.
- Streamlined invoice processing procedures, significantly reducing processing time and improving cash flow.
Manager Finance – (Billing & Disputes)
DXC Technology
05.2018 - 11.2018
- As a Second Line Manager with a team size of 55 FTEs across the Asia region, I oversee two FLMs managing Billing, Unbilled AR, and the Dispute Process.
- Identified and proposed suggestions for process improvements to improve service efficiency.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Developed and maintained comprehensive billing documentation, including guidelines and FAQ resources for staff and clients.
- Established clear billing policies and procedures, ensuring consistency in operations and adherence to legal requirements.
Manager Order to Cash – Q2C Operations - India / South Asia
IBM India Private Ltd
08.2004 - 05.2018
- As a First Line Manager for a team size of 30+ FTEs, I focused on end-to-end Order to Cash operations.
- Streamlined billing operations by implementing efficient workflow systems, reducing errors and improving productivity.
- Cultivated and maintained strong relationships with key clients to enhance customer satisfaction and loyalty.
- Monitored debtor balances, conducting credit control activities to reduce overdue accounts and maintain healthy cash flow.
- Facilitated effective resolution of disputes, mediating between parties to achieve mutual satisfaction.
- Initiated legal action against persistent defaulters, safeguarding company assets.
- Advised senior management on potential legal risks associated with disputes, contributing to risk management strategies.
Accounts Officer
CMS Computers Limited
02.1997 - 08.2004
- Managed accounts payable and receivable, accurately processing invoices and payments to maintain financial integrity.
- Reconciled monthly bank statements against company records, identifying discrepancies and implementing corrective actions.
- Reviewed and updated account records, ensuring all financial transactions were accurately captured and categorised.
- Responded to day-to-day finance queries from stakeholders, forwarding them to senior staff where appropriate.
- Developed and maintained strong relationships with suppliers and clients, negotiating favourable terms to improve cash management.
- Collaborated with external auditors during annual audits, providing necessary documentation and explanations for financial practices.
Education
Generative AI and watsonx for IBM Consulting -
Comprehensive cost management -
Enterprise Design Thinking - Team Essentials for AI -
Client Service Mindset Foundational -
People Skills - Communication, Presentation, Collaboration, and Problem Solving -
Certification in Advance Financial Management -
XLRI Jamshedpur
Bsc - Maths with Financial Accounting
Madras University
Skills
Effective team leadership
Invoice management
Negotiation skills
Cash flow optimization
Skilled in managing debt recovery processes
Financial accounts reconciliation
Strong customer support skills
Performance metrics evaluation
Client engagement strategies
Accounts receivable control
Billing policy management
Effective communication
Accomplishments
- Migration of Cybersecurity Operation process between buisness units in 2023
- Pivotal role in IBM GTS – Kyndryl Spin off process in 21 -22
- Recognised by management for Data migration to new accounts receivables system which improved payment collection cycle < 60 days.
- As Audit Process Owner accomplished SAT rating on Accounts Receivables against the Internal Audits Conducted between 2012 to 2017.
- Employee Choice Award winner in 2020, Blue Captain Award in 2020
- Rated as Best People Manager in Employee engagement survey conducted in 2016 & 2019
- Recognised as best Accounts Receivable Team Manager from RGM India /South Asia in 2015 for improving free cash flow and DSO.
Personal Information
Hobbies and interests
- Travelling & Networking
Timeline
Buis.Ops Lead – APAC Consulting
IBM India Private Limited
02.2021 - Current
Squad Leader Quote 2 Cash Operations
IBM India Private Limited
12.2018 - 01.2021
Manager Finance – (Billing & Disputes)
DXC Technology
05.2018 - 11.2018
Manager Order to Cash – Q2C Operations - India / South Asia
IBM India Private Ltd
08.2004 - 05.2018
Accounts Officer
CMS Computers Limited
02.1997 - 08.2004
Comprehensive cost management -
Enterprise Design Thinking - Team Essentials for AI -
Client Service Mindset Foundational -
People Skills - Communication, Presentation, Collaboration, and Problem Solving -
Certification in Advance Financial Management -
XLRI Jamshedpur
Bsc - Maths with Financial Accounting
Madras University