ELANGO MOORTHY
Chennai
Summary
Branch Operations With proven ability to enhance productivity and efficiency by optimizing operational processes. Expertise in team leadership, customer relationship management Strong communication and problem solving skills contribute to effective branch operations and a positive workplace culture.
Overview
9
9
years of professional experience
Work History
Branch Operations Assistant
V TRANS INDIA LTD
Chennai
09.2022 - Current
- Resolved escalated customer complaints promptly to enhance satisfaction.
- Managed inbound and outbound booking processes for B2B credit and retail customers.
- Optimized PTL, FTL, and 3PL operations, driving branch revenue through daily target adjustments.
- Handling cash operations, including managing cash flow, processing deposits, and making payments.
- Supporting the branch manager in daily operations, reporting and maintaining branch records.
Junior Executive
MUTHOOT FINANCE
Chennai
08.2016 - 04.2022
- Handled customer cash transactions and monitored interest follow-ups daily.
- Managed movement of gold packets and keys to ensure security and compliance.
- Approved loan cash vouchers and facilitated bank transfers for customers.
- Conducted field verification for takeovers to maintain accuracy in records.
- Coordinated auction follow-ups to optimize asset recovery processes.
- Executed daily responsibilities with precision and efficiency.
Education
BBA - BACHELOR OF BUSINESS ADMINISTRATION
VELS UNIVERSITY
CHENNAI, PALLAVARAM05.2016
Skills
- Problem solving
- Time management
- Teamwork and collaboration
- Transportation Knowledge
- EXCEL,WORD
- Accounting skills
Timeline
Branch Operations Assistant
V TRANS INDIA LTD
09.2022 - Current
Junior Executive
MUTHOOT FINANCE
08.2016 - 04.2022
BBA - BACHELOR OF BUSINESS ADMINISTRATION
VELS UNIVERSITY
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